Re:plain

Re:plain is a web-chat service offered by the vendor, Re:plain. According to the vendor, Re:plain aims to enhance customer support, increase lead generation, and improve communication with website visitors. It is designed for businesses of all sizes, from small startups to large enterprises. Re:plain is suitable for various professions and industries, including e-commerce businesses, customer support teams, sales and marketing professionals, service-based industries such as consulting, education, and healthcare, as well as online businesses and digital agencies.

Key Features

Video Manager: According to the vendor, Re:plain's Video Manager feature allows website visitors to contact businesses via video chat directly from the website. It enables businesses to showcase products and services in detail or facilitate purchases through video chat, enhancing customer engagement and personalized communication.

Automate support: Re:plain provides a chatbot feature that, according to the vendor, automatically responds to frequently asked questions. This feature saves time for businesses by providing instant answers to common inquiries, improving customer experience even outside of business hours.

Call Me Back: The Call Me Back feature allows customers to request a callback from the business, according to the vendor. It increases customer engagement by providing an alternative communication channel and helps businesses capture leads and provide timely assistance.

Active invitations: Re:plain's Active invitations feature, according to the vendor, automatically sends chat invitations to website visitors after a specified time. This feature increases customer engagement, encourages communication with potential customers, and enables businesses to proactively offer assistance.

Transferring clients between operators + chat history: Re:plain allows operators to transfer clients to other operators along with their chat history, as stated by the vendor. This feature facilitates seamless communication, ensures continuity in customer support, and enables efficient collaboration between operators.

Request contact information form: Re:plain's Request contact information form feature, according to the vendor, collects contact information from website visitors through a customizable form. It helps businesses capture leads and enables follow-up communication, providing a convenient way for visitors to share their details and initiate contact.

Click to chat: According to the vendor, Re:plain's Click to chat feature allows businesses to customize the positioning and appearance of the chat icon. It provides a convenient way for website visitors to initiate a chat conversation, increasing customer engagement and encouraging communication.

Banners: Re:plain's Banners feature, according to the vendor, enables businesses to create and display customizable banners on their website and in the chat window. This feature helps promote special offers, announcements, or important information, increasing visibility and attracting the attention of website visitors.

My messengers: Re:plain's My messengers feature allows businesses to add direct links to various messaging apps (e.g., WhatsApp, Viber, Telegram) in the chat window, as stated by the vendor. It provides additional communication channels for customers to contact businesses and facilitates communication in customers' preferred messaging apps.

Video greeting: Re:plain's Video greeting feature, according to the vendor, allows businesses to record and display a video greeting on their website and in the chat window. It enhances customer engagement, provides a personalized touch to communication, and enables businesses to showcase products, services, or introduce themselves to website visitors.