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Users of re:spondelligent have found the tool to be invaluable in managing and responding to reviews from various platforms. With …
Starting at $39 per year
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What is re:spondelligent?
re:spondelligent is a review management solution provided by re:spondelligent LLC. According to the vendor, this platform aims to streamline the process of managing online reviews for various industries, including small businesses, multi-location businesses, agencies, restaurants, hospitality, retail,...
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Basic
$39
Cloud
per year
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- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is re:spondelligent?
re:spondelligent is a review management solution provided by re:spondelligent LLC. According to the vendor, this platform aims to streamline the process of managing online reviews for various industries, including small businesses, multi-location businesses, agencies, restaurants, hospitality, retail, and eCommerce. The product offers a range of features to collect, improve, and respond to customer reviews effectively.
Key Features
Collect Reviews: According to the vendor, users can monitor all online reviews in one dashboard, prevent negative reviews, and generate more positive ones with customizable review requesting landing pages. The product also allows users to showcase customer reviews on their website.
Improve with Reviews: The vendor claims that re:spondelligent utilizes AI-powered analysis to improve business and rating. Users can monitor competitors and stay ahead of them, as well as streamline quality assurance and leadership processes.
Respond to Reviews: The vendor states that users can influence customer purchase decisions by promptly responding to reviews. The product offers a response quality checker to enhance responses, and users can also get assistance from an AI or human Response Assistant for high-quality responses.
Review Monitoring: According to the vendor, users can track online reviews from various platforms, filter and respond to reviews directly from the app, and receive alert notifications for new reviews.
Review Collecting: The vendor claims that users can generate more positive reviews with customizable review requesting landing pages. The product also allows users to proactively address unhappy customers before they share negative experiences and gather specific customer feedback using mini-surveys.
Review Showcasing: According to the vendor, users can display reviews on their website to increase conversion rates. The product offers the re:spondelligent review widget with different designs for desktop, tablets, and mobile devices, and it integrates with over 100 review sites.
Review Analysis: The vendor states that re:spondelligent leverages NLP-powered machine learning algorithms to analyze customer sentiment. Users can measure performance across different categories and platforms, as well as visualize hot topics and analyze performance trends.
Review Statistics: According to the vendor, users can access detailed reports on performance per platform and language. The product allows users to measure online reputation with re:Score statistics and track response performance to set goals.
Benchmarking: The vendor claims that users can add competitors for analysis and track their performance. The product enables users to create rankings and identify gaps for improvement. Users can also compare the performance of multiple locations and set benchmarks.
Response Assistant AI: According to the vendor, the product offers an AI-powered feature that writes customizable and editable responses to reviews. Users can benefit from personalized AI-models and responses tailored to each review. The vendor also highlights that it is a cost-effective solution that continuously learns and improves.
re:spondelligent Features
- Supported: Brand Tracking
- Supported: Engagement Tracking
- Supported: Response Management
- Supported: Review Generation
- Supported: Sentiment Analysis
- Supported: SEO Management
- Supported: Social Media Monitoring
- Supported: Surveys & Feedback
- Supported: Customer Segmentation
- Supported: Dashboard
- Supported: Feedback Management
- Supported: Knowledge Management
- Supported: Multi-Channel Data Collection
- Supported: Negative Feedback Management
- Supported: Predictive Analytics
- Supported: Reporting/Analytics
- Supported: Survey/Poll Management
- Supported: Text Analysis
- Supported: Review Monitoring
- Supported: Review Notification
- Supported: Review Request
- Supported: Social Sharing
re:spondelligent Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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- Business Problems Solved
- Pros
- Cons
Users of re:spondelligent have found the tool to be invaluable in managing and responding to reviews from various platforms. With immediate notification of new reviews, users are able to stay on top of their online reputation and address customer feedback promptly. The time-saving aspect of the tool is highly appreciated, as it completely handles the process of receiving and responding to reviews, freeing up valuable time for users to focus on other tasks.
One notable feature of re:spondelligent is its ability to generate responses in a neutral tone, without any emotional bias. Users have found this particularly useful in maintaining a professional image and avoiding any potential escalation of conflicts with customers. Additionally, the tool has been praised for its user-friendly interface, which makes it accessible even for those with limited technical expertise. This ease of use ensures that users can quickly adapt to the tool and effectively utilize its features without any steep learning curve.
The positive experiences with re:spondelligent are not limited to individual users. One user who had previous experience with the tool at a different company highly recommends it based on its effectiveness and impact on their online reputation management. Moreover, the support provided by the respondelligent team has been described as first-class, indicating that users can rely on prompt assistance and guidance whenever needed.
Implementing re:spondelligent in a company is not only about managing online reviews but also about professionally supporting online guest feedback platforms. By using this tool, businesses can ensure that they maintain a strong and responsive online presence, which can lead to improved customer satisfaction, increased brand loyalty, and ultimately, enhanced business success.
User-Friendly Interface: Several reviewers have praised the software for its user-friendly interface, finding it easy to navigate and use. They have noted that the intuitive design of the interface allows them to quickly learn and utilize all the features without any difficulty.
Integration of Multiple Platforms: Many users have highlighted the advantage of the software's ability to integrate multiple platforms. This feature provides a comprehensive overview of their various systems in one centralized location. Users appreciate how this integration simplifies their operations by allowing them to access and manage different platforms from a single interface.
Well-Designed Interface: Reviewers have commended the software for its well-designed interface. They find it visually appealing as well as functional, making it easy for them to access and utilize all its functionalities. The thoughtful design of the interface enhances user experience and contributes to their overall satisfaction with the software.
Merging Process Not Seamless: Some users have mentioned that the process of merging several TripAdvisor pages in re:spondelligent is not seamless and requires creating different locations. This has been seen as a drawback, as it adds complexity to managing multiple pages on TripAdvisor.
Efficiency Could Be Improved: Some users have expressed the opinion that the efficiency of managing multiple pages on TripAdvisor could be improved in re:spondelligent. They feel that enhancements in this aspect of the software would greatly enhance their ability to efficiently handle various TripAdvisor pages.
No Other Negative Feedback Provided: While there was mention of one specific issue regarding the merging process, no other negative feedback about re:spondelligent was provided by the user.