Reachify

Reachify is a comprehensive business VoIP service provider that offers automation and call deflection technology to help restaurants address customer communication challenges and capture potential revenue. The product aims to enhance online orders, optimize staff allocation for in-person guests, and improve overall restaurant efficiency. Reachify caters to restaurants of all sizes, including corporates, small businesses, and mom-and-pop establishments. It is designed for use in various professions and industries, such as restaurants, the food and beverage industry, hospitality, catering services, and quick-service restaurants (QSR).

Accessibility Screen-Reader Guide, Feedback, and Issue Reporting: Reachify provides an accessibility screen-reader guide to assist users with disabilities in navigating their platform and accessing the necessary information. Users can provide feedback and report any issues they encounter while using Reachify's platform, ensuring that their accessibility needs are addressed.

Focus On The Food, Not Phone Calls: Reachify's automation intelligently routes restaurant phone calls to online actions, reducing the need for staff to answer phone calls and allowing them to prioritize serving in-person guests. By diverting phone calls to online actions, such as online ordering or accessing information through SMS messages, Reachify helps restaurants increase efficiency and minimize time spent on phone calls.

Boost Online Orders: Reachify's automation helps restaurants reduce phone orders and increase top-line revenue by guiding customers to place online orders instead of calling in. By offering automated menus and options to customers when they call, Reachify encourages them to choose online ordering, which can result in higher order volumes and increased revenue.

Focus on People: Reachify's automation frees up restaurant staff to focus on serving in-person guests by minimizing the time spent on phone calls. By automating call handling and providing self-service options to customers, Reachify allows staff to allocate more time and attention to providing excellent service to customers at the restaurant.

Run More Efficiently: Reachify's automation helps restaurants reduce reliance on third-party orders, optimize labor costs, and address staffing challenges. By automating processes and diverting phone calls to online actions, Reachify enables restaurants to streamline operations, optimize staffing levels, and improve overall efficiency.

Eliminate Spam Calls: Reachify's automation includes features to eliminate unwanted robo and spam calls, ensuring that restaurant staff can focus on attending to legitimate customer calls. By implementing measures to filter out unwanted calls, Reachify helps restaurants avoid disruptions caused by spam calls and maintain a productive work environment.

Basic call deflection: Reachify offers basic call deflection capabilities, allowing restaurants to redirect phone calls to automated menus and online actions. By providing callers with options to fulfill their needs without speaking to a staff member, Reachify reduces the need for manual call handling and increases efficiency.

Dynamic call menus to fit your schedule: Reachify's dynamic call menus can be customized to align with a restaurant's schedule, offering different options and actions based on specific time frames. By tailoring call menus to match operational hours or peak times, Reachify ensures that callers receive relevant and accurate information.

Self-management portal: Reachify provides a self-management portal where restaurants can configure and customize their call flows, menus, and other automation settings. Through the self-management portal, restaurants have control over their phone system settings and can make adjustments based on their specific needs and preferences.

Impromptu call flow use: Reachify allows restaurants to create and activate impromptu call flows on the spot, enabling them to adapt to unexpected situations or changing circumstances. By offering the flexibility to create and implement call flows in real-time, Reachify ensures that restaurants can efficiently handle various scenarios.