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Retail Express is a versatile software that has proven to be invaluable for businesses of all sizes. Customers have found the …
Starting at $129 per month
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What is Retail Express / Maropost Retail Cloud?
The Retail Express / Maropost Retail Cloud is a retail management software designed for multi-store businesses. It caters to small to large-sized retailers in various industries, including homewares, sports and outdoor goods, fashion, furniture, and nutrition. According to the vendor, this software...
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Basic
$129
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.retailexpress.com.au/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Retail Express / Maropost Retail Cloud?
The Retail Express / Maropost Retail Cloud is a retail management software designed for multi-store businesses. It caters to small to large-sized retailers in various industries, including homewares, sports and outdoor goods, fashion, furniture, and nutrition. According to the vendor, this software offers a range of features and functionalities to streamline operations, enhance customer experience, and drive sales for retailers across different professions.
Key Features
Offline POS mode: According to the vendor, the software allows sales to continue even when internet connection is lost with the offline POS mode. This feature aims to ensure uninterrupted sales and transactions during internet outages.
Live Notifications for Click & Collect: The software provides live notifications at the point of sale for click & collect orders, according to the vendor. This feature is designed to enable efficient and timely handover of products to customers.
Integrated eCommerce Site: According to the vendor, the software provides the ability to launch a professional, integrated eCommerce site. This feature aims to drive traffic to both online and physical stores.
Stock Availability and Click & Collect: The system displays live stock availability in-store and offers instant click & collect, according to the vendor. This feature is intended to increase in-store sales by providing real-time stock information to customers.
Cross-Channel Gift Vouchers: The software generates cross-channel gift vouchers that can be purchased and redeemed in-store and online, according to the vendor. This feature is aimed at enhancing the customer experience and providing flexibility in gift voucher usage.
Multiple eCommerce Site Integration: According to the vendor, the software allows for the connection of multiple eCommerce sites to physical stores, enabling one single business operation. This feature ensures synchronization of data and seamless management across channels.
Personalized Marketing and Loyalty Campaigns: The software enables the creation of personalized marketing and loyalty campaigns, according to the vendor. This feature is designed to drive sales and customer retention through targeted marketing efforts.
Real-time Inventory Management: According to the vendor, the system provides real-time inventory management to ensure accurate stock levels. This feature aims to prevent understocks and overstocks, improving overall inventory management.
Data-driven Inventory Planning: The software utilizes data-driven insights to optimize inventory planning, according to the vendor. This feature is intended to help avoid understocks and overstocks with smart algorithms and real-time data.
Multiple Fulfillment Options: According to the vendor, the software offers multiple fulfillment options, such as home deliveries and warehouse pick-ups. This feature provides flexibility to customers and enhances convenience.
Retail Express / Maropost Retail Cloud Features
- Supported: Barcode/Ticket Scanning
- Supported: Commission Management
- Supported: Customer Accounts
- Supported: Discount Management
- Supported: Gift Card Management
- Supported: Inventory Management
- Supported: Loyalty Program
- Supported: Multi-Location
- Supported: Payment Processing
- Supported: Retail POS
- Supported: Returns Management
- Supported: Sales Reports
- Supported: eCommerce Management
- Supported: Barcoding/RFID
- Supported: Cost Tracking
- Supported: Forecasting
- Supported: Inventory Optimization
- Supported: Inventory Tracking
- Supported: Item Management
- Supported: Reorder Management
- Supported: SKU/UPC Codes
- Supported: Serial Number Tracking
- Supported: Supplier Management
- Supported: Alerts/Notifications
- Supported: Inventory Control
- Supported: Kitting
- Supported: Manufacturing Inventory Management
- Supported: Multi-Channel Management
- Supported: Order Management
- Supported: Product Identification
- Supported: Purchase Order Management
- Supported: Real Time Data
- Supported: Reporting/Analytics
- Supported: Retail Inventory Management
- Supported: Warehouse Management
- Supported: Channel Management
- Supported: Email Marketing
- Supported: Marketplace Integration
- Supported: Multi-Channel Marketing
- Supported: Promotions Management
- Supported: Shipping Management
- Supported: Shopping Cart
- Supported: CRM
- Supported: Employee Management
- Supported: Mail Order
- Supported: Merchandise Management
- Supported: Pricing Management
- Supported: Returns Tracking
- Supported: Touch Screen
- Supported: Mobile Commerce
- Supported: Demand Forecasting
- Supported: EDI
- Supported: Order Fulfillment
- Supported: Multi-Store
- Supported: Social Media Integration
- Supported: Data Synchronization
- Supported: Point of Sale (POS)
- Supported: Access Controls/Permissions
- Supported: Electronic Payments
Retail Express / Maropost Retail Cloud Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac, Web-Based |
| Mobile Application | No |
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Community Insights
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- Business Problems Solved
- Pros
- Cons
Retail Express is a versatile software that has proven to be invaluable for businesses of all sizes. Customers have found the implementation team to be incredibly supportive and helpful during the onboarding process, ensuring a smooth transition to the platform. The provided tutorials are comprehensive and highly informative, enabling users to quickly grasp the various features and functionalities of the software. The support team consistently delivers prompt and informative responses to queries through email, while telephone conferences with Australian-based experts offer an ideal opportunity to address any questions or concerns.
One of the standout benefits of Retail Express is its ability to significantly cut administrative time, resulting in substantial efficiency gains for businesses. Users have reported that the software reduces administrative tasks by at least half, allowing staff members to focus on other critical aspects of their work. This efficiency boost justifies the cost of the software according to customers, as it delivers on its promises.
The overall experience with Retail Express has been described as great by users. The Sales Manager, Implementation Manager, and other staff members have been praised for their fantastic support and enthusiasm in handling any issues or inquiries that arise. The onboarding program for training is highly regarded, providing valuable resources and assistance to ensure a successful implementation.
The software's seamless updates, provided through overnight uploads with no system downtime, have also been appreciated by customers. Detailed information about new updates is shared via email, keeping users informed about enhancements and improvements. Retail Express actively solicits customer feedback and suggestions, constantly working towards improving the software based on user input.
Retail Express caters well to businesses with multiple locations, offering features that streamline operations across different branches or stores. However, some smaller businesses may find certain features, such as the large-scale fulfillment section, unnecessary for their needs.
Overall, Retail Express has been viewed as a positive step forward for businesses across various industries. Its intuitive interface, comprehensive support services, time-saving capabilities, and continuous improvement based on customer feedback make it a reliable solution for managing and optimizing retail operations.
Easy to Use and Integrate: Multiple users have found Retail Express to be easy to use and integrate with their online platform and accounting software. They appreciate the user-friendly interface and seamless integration, allowing for a smooth workflow.
Comprehensive Training and Support: Reviewers have praised the comprehensive training provided by Retail Express, allowing them to learn at their own pace. The availability of support is highly valued, as users can reach out if they encounter any issues or need assistance.
Effective Back-End Reporting Functionality: Many users consider the back-end reporting functionality of Retail Express as a manager's dream. They appreciate the ability to generate detailed reports that meet all their reporting requirements. This feature allows them to easily track performance metrics and make informed business decisions.
Limited accounting functionality: Some reviewers have mentioned that the software's accounting feature only supports Accrual method and lacks support for Cash method. This limitation has been highlighted by multiple users, who feel that the software should offer both methods to cater to different accounting needs.
Lack of comprehensive search features: Several reviewers have expressed a need for better search capabilities within the software, specifically when it comes to searching for customers. Users have found it difficult to locate specific customers or view a list of customers who purchased a particular product. This lack of robust search functionality has been mentioned by multiple users as an area for improvement.
Integration issues with other platforms: Multiple reviewers have reported difficulties with integrating Retail Express with other platforms, such as Xero. Users have described the integration process as manual and problematic, citing issues like chaotic customer accounts, terrible reporting on account customers, and invoices not uploading correctly to Xero. The poor integration experience has been highlighted by several users as a significant drawback of the software.