Revers.io

Revers.io is an omnichannel product lifecycle management platform designed to optimize after-sales service and enhance the customer experience. According to the vendor, it enables seamless collaboration among stakeholders in the after-sales chain, including customers, carriers, logisticians, repairers, and suppliers. Revers.io caters to businesses of all sizes and is utilized by professionals in customer service, store management, back office operations, logistics, and technicians across various industries.

Key Features

Returns Management: Revers.io offers an omnichannel return portal that efficiently handles returns from e-commerce, stores, marketplaces, and retailers. It automates tasks, improves productivity, and provides comprehensive return visibility.

Repair and Spare Parts Management: Revers.io streamlines spare parts orders and inventory management through automated assignment, shipping, and tracking. It digitizes the repair process and fosters collaboration among stakeholders.

Second-Life Management: Revers.io simplifies product inspection and grading for second-life activities. It automates the reselling process based on predefined rules and manages orders and shipments for second-life products.

Self Service: Revers.io provides a user-friendly return portal with integrated shipping, payment, refund, and document management capabilities. It allows businesses to customize workflows without coding and integrates with connected partners.

Business Process Management: Revers.io enables businesses to manage rules and workflows without coding. It automates return validation, reduces processing time, and generates automated notifications. The platform also automates refund generation.

Connected Partners: Revers.io seamlessly integrates with carriers, logisticians, repairers, suppliers, and buyback partners, ensuring traceability and automating processes.

Repairs and Spare Parts: Revers.io offers comprehensive management of warranties, service plans, quotes, spare parts, and intervention workflows. It provides finance management and real-time monitoring of aftersales activities.

Customer Service: Revers.io provides self-help options and integrates with Salesforce Field Service for home-based intervention scheduling. It keeps customers informed and ensures seamless refund management.

Store: Revers.io efficiently dispatches returns based on product condition and business rules. It manages the refurbishing process and creates unique product sheets for second-life products. The platform integrates with second-life e-commerce platforms.

Logistics: Revers.io simplifies return management through scanning and automatic case creation. It ensures compliance management and centralizes returns for streamlined processes.