RevuKangaroo

RevuKangaroo, offered by Innvio, is an online reputation management platform designed to assist businesses of all sizes in managing their online reputation. According to the vendor, the platform centralizes and organizes customer reviews from major review sites, allowing businesses to conveniently manage them in one location. Positive reviews can be pushed to popular websites such as Google+, Yelp, Facebook, and Twitter. RevuKangaroo is suitable for various industries, including hospitality and service, retail and e-commerce, healthcare, professional services, and home services.

Key Features

Manage All Your Reviews: According to the vendor, RevuKangaroo provides businesses with a centralized location to manage reviews from major review sites. The platform organizes customer reviews of individual employees and facilitates the distribution of positive reviews to popular websites.

Review Notifications: The vendor states that RevuKangaroo sends email alerts to businesses whenever a customer leaves a review through their review panel. This feature ensures that businesses are promptly notified of customer feedback and can take necessary actions.

Seamless Integration: According to the vendor, RevuKangaroo offers an API that allows customers to leave reviews while remaining on the company's website. This integration eliminates the need to upload the customer database to a third-party site, as all customer information is securely stored within the company's private dashboard.

Manage Your Reviews: The vendor claims that RevuKangaroo helps businesses effectively handle negative customer experiences internally before they are published on public review sites. By proactively addressing customer concerns, businesses can prevent negative reviews from impacting their reputation. The platform also assists in increasing the number of positive reviews on major websites.

Powerful Reporting and Analysis: According to the vendor, RevuKangaroo provides businesses with automatic reporting to make informed decisions and respond to online reviews. The platform allows businesses to analyze review data to understand the overall performance of the business, by department, or by employee. Review data can be exported to Excel, CSV, or PDF for further analysis.

Increase and Track 5-Star Reviews: The vendor states that businesses using RevuKangaroo can determine the star rating that is published on major websites and handle reviews internally within the platform's dashboard. This feature aims to help businesses increase the number of positive reviews on all major review sites, enhancing their online reputation.

Improve Employee-Customer Interaction: According to the vendor, RevuKangaroo focuses on individual employee reviews, allowing businesses to improve employee-customer interactions. The platform can be utilized for employee development, incentive programs, and evaluations based on customer feedback.