Rhombus

Rhombus, now known as Relay, is a mobile messaging platform designed to enhance customer engagement, streamline communication, and drive sales through text messages and other mobile channels. Suitable for businesses of all sizes, Relay caters to a wide range of professions and industries. Customer support teams can improve response time and customer satisfaction, while sales and marketing teams can increase engagement and drive sales. Staffing and recruitment agencies can streamline the hiring process and improve response rates, and on-demand and logistics businesses can optimize efficiency and customer satisfaction. Educational institutions can facilitate communication with students, parents, and staff, fostering effective classroom communication, campus-wide alerts, and parent engagement.

Key Features

Smart Texting: Respond to customer inquiries via SMS or Facebook Messenger, automate notifications, and send targeted messages to drive sales.

Mobile Messaging Tools: Interact with customers, employees, and contractors in real-time using mobile messages, untether customer support from website live chat, and create rule-based drip campaigns to nurture customer relationships.

Virtual SMS Phone Number: Use the existing phone number or obtain a dedicated virtual SMS phone number, access customer information seamlessly, and gain a comprehensive view of each customer.

Conversation Management: View complete customer information, use saved replies for quick responses, and add notes and tags for easy reference.

In-Chat Payments and Subscriptions: Securely accept payments through SMS or Messenger, charge customers or create subscriptions within a text conversation, and streamline the payment process.

Messaging Dashboard: Schedule messages, connect with customers on Facebook Messenger, and launch multi-channel campaigns via SMS, Messenger, or Email.

Analytics and Customer Insights: Track open conversations, measure average handle time, and understand customer engagement by channel to improve service and support efficiency.

Integrations: Seamlessly integrate with tools like Nexmo for SMS management, Facebook for Messenger integration, Stripe for payment processing, and more, with a constant focus on enhancing business operations.