RingRoost

RingRoost is a modern phone system designed to provide businesses with control over their communication. According to the vendor, users can set up and manage their own PBX (private branch exchange) and call centers using a drag & drop Phone System Builder. With RingRoost, businesses can unify their communication across office, mobile, and desktop devices, and take advantage of features such as SMS inbound and outbound, call queues, voicemail setup, call transfers and forwarding, and more. RingRoost is said to be suitable for businesses of all sizes, from small startups to large enterprises. It is intended for use in various professions and industries, including small businesses, call centers, sales and customer service departments, healthcare providers, and professional services firms.

Key Features

Hosted PBX & Call Centers: According to the vendor, users can build their own PBX and call centers using the drag & drop Phone System Builder. They can create and manage call systems tailored to their business needs. This feature is particularly aimed at small businesses and call centers looking for a customizable phone system.

HTTP & Database Integration: The vendor claims that RingRoost allows users to integrate their system or database using HTTP. This integration enables the passing and retrieval of information from third-party systems, facilitating seamless connection with other business tools.

PBX & IVR Phone System Builder: According to the vendor, users can design call systems and PBX IVRs (Interactive Voice Response) in minutes. The call flow designer interface is said to be simple to use, even for beginners. Users can create customized call routing and menu options for callers.

SMS Inbound & Outbound: The vendor states that RingRoost enables users to send, receive, and trigger text messages within their phone system. Users can build SMS-enabled IVR systems for interactive messaging, enhancing customer communication with SMS capabilities.

Setup and Manage Your Voicemail: According to the vendor, RingRoost offers simple drag and drop voicemail setup. Users can check voicemail on the go and easily call customers back from the number they called. Voicemail greetings and settings can be customized for each phone.

Call Queues: The vendor claims that RingRoost allows users to queue inbound calls until they are ready to take the call. Incoming calls can be automatically queued until the phone is available. This feature is said to improve customer experience by efficiently managing call flow.

Voice & SIP: According to the vendor, users can register their SIP phone or client with RingRoost using the drag and drop VoIP phone controls. Existing SIP devices can be seamlessly connected to RingRoost, ensuring high-quality voice transmission and reliable SIP communication.

E911 Services: The vendor states that users can set up E911 services by entering their address and enabling the E911 service on their SIP/VoIP phone. This ensures that emergency services can locate the business in case of an emergency, complying with E911 regulations and providing a safe environment for employees and customers.

Local & Toll-Free Numbers: RingRoost allows users to search and find any phone number in any area code, according to the vendor. Users can set up custom flow charts for each phone number or change the voice response based on the inbound number. They can choose local or toll-free numbers to suit their business needs.

Conference Calls: According to the vendor, users can set up multiple MeetMe-style conference rooms with just a few clicks. They can easily schedule and host conference calls for team meetings or client discussions, improving collaboration and communication with built-in conference call functionality.