Rock Gym Pro

The Rock Gym Pro is a member management software designed specifically for high-volume facilities, with a focus on indoor climbing gyms. According to the vendor, this software solution is aimed at climbing gym owners, gym managers, facility operators, fitness center owners, and recreation center managers. It offers a range of features and tools that are intended to streamline operations and enhance the customer experience.

Key Features

Integrated Digital Waivers: According to the vendor, customers can easily sign digital waivers online or at the facility, which are automatically transferred to the Rock Gym Pro database for easy access and reference. This is said to eliminate the need for paper waivers and streamline the waiver process.

Member Management: The software claims to allow for effortless management of member profiles, payment information, and signed documents. The vendor states that users can keep track of member types, statuses, and add notes to profiles. Additionally, the software is said to provide a comprehensive view of each member's information and history.

Point-of-Sale (POS): The vendor claims that the software includes an intuitive and flexible POS system for efficient management of inventory and transactions. It is designed to seamlessly integrate with the member database, making payment processing easier. Users can generate receipts, Z-Out and POS history reports, and track and update product inventory.

Easy Check-Ins: According to the vendor, the software offers a quick and hassle-free check-in process using membership barcoded tags or a last name search. The check-in screen is said to provide an overview of the member's profile and alert front desk staff of any issues or attention needed for members.

Online Booking & Calendars: Users can reportedly enable customers to conveniently book classes and events online. The software claims to allow for the management of group events and the allocation of staffing resources and space accordingly. The vendor states that the feature-rich calendar system simplifies scheduling and resource allocation.

Advanced Reporting: The vendor claims that the software provides valuable insights into the business with robust, visual charts and reports. Users can generate customer reports and receive summaries via email. The software is also said to offer specialized reports for measuring membership retention and tracking inventory levels.

Branded Mobile App: According to the vendor, customers can enhance their experience with the RGPro Connect mobile app. The app is said to allow for easy class bookings and check-ins, and even the storage of credit card information for faster repeat bookings. The vendor claims that the app provides convenient mobile access to all the features of Rock Gym Pro.

Multi-Location: The vendor states that the software allows for the linking of multiple facilities together, enabling seamless member check-in and management. Staff members can reportedly access and manage customer records at any linked location. The software is said to provide consolidated reporting and data management across all locations.