Starting at $20,000 per year Per Organization
View PricingOverview
What is SaaS Consulting Group Customer Experience App?
A customer success solution designed to help visualize and manage customer retention through strategic success programs.Its framework encompasses playbooks, account reviews, customer health scoring, customer journey programs, lifecycle management, survey feedback, and touchpoint capabilities. Leveraging the capabilities of the Salesforce…
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Get StartedPricing
Entry-level set up fee?
- $15,000 one-time fee hourlyOptional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $20,000 per year Per Organization
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is SaaS Consulting Group Customer Experience App?
A customer success solution designed to help visualize and manage customer retention through strategic success programs.Its framework encompasses playbooks, account reviews, customer health scoring, customer journey programs, lifecycle management, survey feedback, and touchpoint capabilities. Leveraging the capabilities of the Salesforce platform, the solution provides visibility into leads, opportunities, quoting, contracts, renewals, customer service, and support.
SaaS Consulting Group Customer Experience App Features
Customer Data Extraction / Integration Features
- Supported: Product usage
- Supported: Help desk / support tickets
- Supported: Online customer community
- Supported: Marketing emails
Customer Success Management Features
- Supported: NPS surveys
- Supported: Sponsor tracking
- Supported: Customer profiles
- Supported: Automated workflow
- Supported: Internal collaboration
- Supported: Customer health scoring
- Supported: Customer segmentation
CSM Reporting & Analytics Features
- Supported: Customer health trends
- Supported: Engagement analytics
- Supported: Revenue forecasting
- Supported: Dashboards
- Supported: Customer lifetime value
- Supported: Churn rate
Security Features
- Supported: Role-based user permissions
Platform & Infrastructure Features
- Supported: API
- Supported: Integration with Salesforce.com
- Supported: Integration with Marketo
- Supported: Integration with Eloqua
SaaS Consulting Group Customer Experience App Integrations
SaaS Consulting Group Customer Experience App Competitors
SaaS Consulting Group Customer Experience App Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
SaaS Consulting Group Customer Experience App Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 40% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 20% |
