TrustRadius Insights
Scan123 has proven to be a valuable system for record keeping, saving users time and ensuring the preservation of high-quality scanned …
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Custom
$0
Cloud
Entry
$379
Cloud
per month
Pro
$489
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Scan123?
Scan123 Features
- Supported: Access Controls/Permissions
- Supported: Archiving & Retention
- Supported: Collaboration Tools
- Supported: Document Capture
- Supported: Document Classification
- Supported: Document Storage
- Supported: File Sharing
- Supported: Full Text Search
- Supported: Optical Character Recognition
- Supported: Document Management
- Supported: For Automotive Dealerships
- Supported: New Car Dealer
- Supported: Service Department
Scan123 Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Scan123 has proven to be a valuable system for record keeping, saving users time and ensuring the preservation of high-quality scanned documents. With its quick and easy scanning capabilities, the software allows for seamless sharing of documents via email or other services. Customers appreciate the outstanding customer service provided by Scan123, as they experience quick response times and personal attention to their questions and concerns.
One key use case of Scan123 is its ability to help businesses connect with leads and provide them with the opportunity to review documents at their own pace. Additionally, the software simplifies the process of sending out documents, making it accessible to anyone within the company with minimal training. By eliminating the need for physical document storage, Scan123 not only saves time but also reduces storage space requirements.
Another significant use case of Scan123 is its searchability feature, which users have praised for making it much easier to locate and access critical information. Additionally, the software provides a secure and efficient way to share and protect client documents, internally within teams or externally. Users appreciate the ability to store files in a protected environment and determine who has access to them.
Scan123 has also played a crucial role in transitioning businesses from traditional file and paper-based systems to a more efficient digital solution. Freelancers and small teams particularly benefit from the reliable and secure cloud storage that Scan123 offers for important documents. Users have found that Scan123 not only saves time but also eliminates the need for physical copies of documents, making it a valuable tool in numerous situations.
The software has significantly improved the efficiency of finding files and information, resolving previous difficulties and frustrations for users. Moreover, Scan123's initial setup process is smooth, accompanied by ongoing support that is responsive, offering thorough demos and attentive communication. By eliminating traditional filing cabinets, Scan123 frees up office space, providing better access to information while contributing to a virtually paperless office.
Overall, Scan123 serves as an excellent tool for businesses seeking to limit paper usage and transition to a more streamlined digital environment. With its ease of use, reliable performance, and exceptional customer support, Scan123 has been highly regarded by users who rely on it for efficient document management.
Terrific Customer Service: Users have consistently praised the customer service of Scan123, with multiple reviewers mentioning their positive experiences. The prompt and helpful assistance from the support team has been appreciated, frequently resulting in same-day or within 24-hour response times.
Constantly Evolving Software: Reviewers have commended Scan123 for its commitment to continuous improvement. The development team actively listens to customer feedback and implements updates accordingly, resulting in a software that is constantly evolving with new features and improvements to the user interface.
Ease of Use and User-Friendly Interface: Many users have found Scan123 to be extremely easy to use, highlighting its simplicity and effectiveness. Setting up the software across multiple locations is straightforward, and training provided by the support team before going live has been appreciated. The intuitive interface makes scanning documents, adjusting settings like brightness and contrast, organizing files into folders, and retrieving them effortless tasks.
Missing Canadian-specific features: Some users have mentioned that Scan123 is primarily designed for US users and lacks certain features that are specifically tailored to the needs of Canadian users. For example, the zip code field does not accept 6-character Canadian codes, requiring Canadian users to adapt minor things in the software.
Delayed customer support response: Several reviewers have expressed frustration with the customer support team's response time. Some users reported waiting for a couple of days or longer before receiving a reply from the support team, although eventually they were able to get assistance.
Limited storage capacity: A common complaint among users is the limited storage capacity provided by Scan123. Many reviewers have stated that they feel restricted by the amount of storage available to store their scanned documents.
Users have made several recommendations for Scan123 based on their experiences. The most common recommendations include trying Scan123 due to its ease of use and efficiency in organizing and managing files. Users find it to be a fast and efficient tool that saves both time and money. They also highly recommend Scan123 as the best app for scanning and storing documents, appreciating its ad-free experience that makes the process seamless and hassle-free. Additionally, users find Scan123 extremely helpful when dealing with a large number of files, appreciating its scanning and sorting capabilities that streamline the process of managing multiple documents effectively. Overall, users highly recommend using Scan123 to simplify document management, enhance organization, and make important files more accessible for everyone in the company.