Score My Reviews

Score My Reviews is an automated online review management system designed to assist businesses in collecting, monitoring, and showcasing online reviews. According to the vendor, it caters to businesses of all sizes across various industries, including home services, healthcare, retail, legal, restaurants, travel, fitness centers, and finance.

Key Features

Generate More Reviews: According to the vendor, Score My Reviews simplifies the process of soliciting feedback from customers, helping businesses increase the number of online reviews they receive. It provides businesses with a streamlined and automated method to collect customer information and send personalized emails and SMS text messages to request reviews. Automated reminders are sent to customers who have not yet left a review, improving the chances of obtaining more positive reviews. Businesses can also choose the specific review sites where they would like customers to share their reviews, such as Google, Facebook, and TripAdvisor.

Address Negative Experiences: Score My Reviews assists businesses in managing negative online reviews by actively collecting more positive reviews to counterbalance any negative feedback. By gathering feedback from all customers, not just those who have had negative experiences, businesses can enhance their overall rating and reputation. The system also offers private feedback options, enabling businesses to directly address any negative experiences with their customers and resolve issues promptly.

Showcase Positive Reviews: According to the vendor, Score My Reviews provides businesses with complete control over the selection of reviews to be displayed on their website. The system offers a user-friendly snippet code that businesses can easily integrate into their website to showcase their preferred reviews. By prominently featuring positive reviews, businesses can enhance their brand credibility and attract more customers.

Stay Informed and Responsive: Score My Reviews offers review management tools that actively monitor various review sites and provide real-time alerts whenever the business is mentioned. All reviews from different platforms are aggregated in a centralized dashboard, empowering businesses to stay informed about their online reputation. The active listening feature ensures businesses are aware of customer sentiments and allows them to respond promptly and appropriately.

Gain Insights and Improve: According to the vendor, Score My Reviews provides businesses with comprehensive reports and data to gain valuable insights into their online performance and review trends. The system offers actionable information that helps businesses understand their online reputation and identify areas for improvement. By leveraging this data, businesses can make informed decisions and implement effective strategies to enhance their online presence.