Starting at $70 per month per seat
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What is Service.Direct?
Service.Direct is a SaaS solution for service management. Developed by the Dutch MSP Acknowledge Benelux B.V., it is primarily used in the IT domain, with implementations in other domains as well, such as Human Resources and Contract Management.The solution consists…
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Entry-level set up fee?
- Setup fee required
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $70 per month per seat
Product Details
- About
- Competitors
- Tech Details
What is Service.Direct?
Service.Direct is a SaaS solution for service management.
Developed by the Dutch MSP Acknowledge Benelux B.V., it is primarily used in the IT domain, with implementations in other domains as well, such as Human Resources and Contract Management.
The solution consists of a web portal for service operators, a self-service web portal for customers or employees, a plug-in for MS Outlook and a configuration tool for administrators. Based on a flexible workflow engine, a versatile form editor and years of experience, Service.Direct is a solution designed to suit the needs of all organisations aspiring to improve service management and delivery processes.
Developed by the Dutch MSP Acknowledge Benelux B.V., it is primarily used in the IT domain, with implementations in other domains as well, such as Human Resources and Contract Management.
The solution consists of a web portal for service operators, a self-service web portal for customers or employees, a plug-in for MS Outlook and a configuration tool for administrators. Based on a flexible workflow engine, a versatile form editor and years of experience, Service.Direct is a solution designed to suit the needs of all organisations aspiring to improve service management and delivery processes.
Service.Direct Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: ITSM collaboration and documentation
- Supported: ITSM reports and dashboards
ITSM asset management Features
- Supported: Configuration mangement
- Supported: Policy and contract enforcement
Change management Features
- Supported: Service-level management
Service.Direct Screenshots
Service.Direct Competitors
Service.Direct Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | All countries in the EU, UK and Switzerland |
| Supported Languages | English, Dutch |
