ServiceBench

ServiceBench by Asurion is a field service management software that aims to optimize businesses by connecting their entire network, simplifying processes, and increasing productivity. According to the vendor, this software caters to the needs of service providers and enterprise users across various industries, including appliance repair, electronics repair, HVAC, plumbing, and more. ServiceBench offers features and capabilities to streamline operations and enhance service events for businesses of all sizes.

Key Features

Transparency: According to the vendor, ServiceBench provides a comprehensive view of service events, ensuring alignment among workers, technicians, and customers. It simplifies tasks and improves communication and collaboration.

Administrative tools: ServiceBench offers a complete solution to manage customer intake, work in progress, tech management, claim collection, customer communication, and parts operations. The vendor claims that these tools optimize administrative processes, improving efficiency and productivity.

Service scheduling: According to the vendor, ServiceBench enables real-time technician selection, scheduling, and management. The tool tracks service event progress, providing visibility and control over the scheduling process.

Customer self-service: ServiceBench includes a multi-lingual portal that allows customers to check service event status, schedule, reschedule, and cancel appointments. It empowers customers by providing control and convenience in managing their service needs.

Customer communications: ServiceBench automates SMS notifications and outbound reminders to keep customers informed throughout the service process, according to the vendor. It also offers a Remote Viewer feature (additional cost may apply) for customers to remotely monitor technician progress.

Customer peace of mind: The vendor emphasizes customer security and well-being through features like eSignature, background screens, and Track My Tech. These features provide assurance and contribute to a positive service experience.

Parts: ServiceBench provides insights into part availability, ordering, status updates, and shipping information, according to the vendor. It includes inventory management to efficiently control stocking levels and optimize parts operations.

Business profile: ServiceBench offers robust capabilities to manage coverage areas, products, brands serviced, availability, pricing, and technician qualifications, according to the vendor. It provides a centralized platform to manage and customize business profiles, ensuring accurate and up-to-date information.

Reporting & dashboards: ServiceBench provides actionable information through dashboards and customized reports, according to the vendor. Users gain real-time visibility into key business processes, identify operational efficiencies, and make data-driven decisions.

Claims & invoicing: According to the vendor, ServiceBench simplifies claims processing by providing an online system that unifies service providers and integrates with enterprise systems. It enables real-time automated claims submission and approval, incorporating service history, entitlement, and product registration data.