ServiceGuru Kiosk

The ServiceGuru Kiosk is a software solution designed to collect and measure customer feedback at the point of service. According to the vendor, this solution caters to a wide range of professions and industries, including restaurants, medical offices, hotels, retail stores, and sports facilities. The ServiceGuru Kiosk offers several key features that can help businesses enhance customer satisfaction and make data-driven improvements.

Key Features

Customized Attributes: According to the vendor, businesses can measure positive, neutral, and negative attributes that affect their operations, capturing valuable and actionable feedback about their staff and business. The kiosk allows for customization based on specific business needs.

Easy Setup: The vendor claims that the ServiceGuru Kiosk offers a simple and quick setup process, with the kiosk up and running in just 30 minutes. ServiceGuru takes care of setting up the kiosk for the business.

Robust Reporting: The vendor states that businesses can identify top performers and employees who may need additional training, compare performance across multiple locations, and access comprehensive reports to gain insights into customer feedback.

Highly Customizable: According to the vendor, businesses can customize the kiosk with their own branding and terms, maintaining a consistent brand experience throughout the customer feedback process. The kiosk can be tailored to match the unique requirements of each business.

Get More Online Reviews: The vendor claims that the ServiceGuru Kiosk can encourage customers to leave positive reviews on platforms like Google, Facebook, and Yelp, increasing the number of online reviews for the business and potentially improving its online reputation and visibility.

Measure and Store: According to the vendor, businesses can collect actionable feedback from customers about their experience and store it securely for future reference and analysis. This can help businesses gain insights into customer satisfaction and identify areas for improvement.

Build Contact List: The vendor states that the ServiceGuru Kiosk allows customers to opt-in for special offers and marketing campaigns, helping businesses grow their customer database for targeted marketing efforts and potentially increasing customer engagement and loyalty.

Private Reviews: According to the vendor, businesses can keep reviews offline and private until they choose to make them public. This feature aims to maintain the confidentiality and privacy of customer feedback, allowing businesses to control the timing and release of customer reviews.

Motivate Employees: The vendor claims that the ServiceGuru Kiosk can help businesses recognize top performers and provide positive reinforcement, identify potential service issues, and encourage employee engagement and continuous improvement.

Survey Your Customers: According to the vendor, businesses can gather valuable and actionable insights through various types of questions, such as multiple-choice, yes or no, open-ended, or sentiment-based questions. This can help businesses understand customer preferences and expectations, and use survey data to drive improvements.

Monitor Online Reviews and Social Media Channels: The vendor states that businesses can stay updated on online reviews and social media posts about their business, respond to reviews and posts that require a response, and flag reviews for removal if necessary.