Overview
What is ServiceNow DevOps?
ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.
ServiceNow DevOps: A great tool for IT management services.
Service now Devops review
A clean and clear way to handle IT issues
ServiceNow DevOps
Honest Review of ServiceNow (as a ticketing system)
Pricing
What is ServiceNow DevOps?
ServiceNow DevOps is designed to reduce friction between IT operations and development. This DevOps tool allows businesses to minimize risk while scaling DevOps initiatives.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is ServiceNow DevOps?
ServiceNow DevOps Technical Details
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Mobile Application | No |
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Reviews and Ratings
(18)Community Insights
- Business Problems Solved
- Pros
- Cons
ServiceNow DevOps is a highly efficient tool that offers a wide range of use cases, significantly benefiting users across various departments. Users appreciate the ease with which they can monitor data and track problems and stories based on sprints. With the help of filters and seamless integration with powerBI for live data visualization, teams can gain valuable insights and make data-driven decisions. The centralized platform provided by ServiceNow DevOps solves the problem of fragmented and disconnected development and operations processes. This results in improved collaboration between teams, streamlined software delivery, and automated workflows, ultimately leading to faster and more efficient software development.
One of the key use cases of ServiceNow DevOps is its ability to help organizations organize and efficiently manage time during the release of new application versions. By providing a single source of information, stakeholders gain visibility into each step of the development process, helping to solve business problems effectively. Additionally, automation plays a vital role in reducing the risk of human errors and accelerating software delivery. ServiceNow DevOps functions as both a ticketing tool and a knowledge management tool, facilitating easy data analysis and issue resolution. It also helps teams find and solve problems faced by employees, integrate with third-party tools seamlessly, and provides a smoother connection to deployment environments.
The DevOps API simplifies integration with other tools, enabling easier implementation of changes while effectively tracking bugs and user stories. Another use case is managing the progress of multiple stage projects and supply management, helping teams stay on top of their tasks efficiently. A common challenge in software development is tracking changes in different platforms, but with ServiceNow DevOps acting as a single way to track and deploy changes, this problem is easily solved.
With its user-friendly interface, good searching capabilities, custom report creation options, and personalized dashboards for each user, ServiceNow DevOps ensures an enjoyable experience throughout the development process. It excels in managing various aspects such as problems, incidents, changes, work assignments, and approvals. Not limited to development teams, ServiceNow is also extensively utilized for general IT requests, onboarding and offboarding team members, and managing hardware and software requests in one centralized platform.
Furthermore, ServiceNow DevOps handles the management of IT production support tickets, facilitates communication between different IT functions, and enables change requests for promoting development changes. The comprehensive data collection across lifecycle activities provides a clear picture of end-to-end processes. Thanks to this rich information, effective planning and execution of operations become possible. In conclusion, ServiceNow DevOps offers a versatile range of use cases, making it a valuable tool for organizations seeking to streamline their development and operations processes.
Another key use case of ServiceNow DevOps is its ability to help teams track the progress of multiple stage projects and manage supply management. By providing a centralized platform, teams can easily collaborate and stay organized, ensuring that projects stay on track and are delivered on time. Additionally, ServiceNow DevOps solves the challenge of tracking changes in different platforms by offering a single way to track and deploy changes, eliminating the need for manual tracking and reducing the risk of errors.
ServiceNow DevOps is known for its user-friendly interface and robust features. Users appreciate its good searching capabilities, which allow them to quickly find the information they need. The ability to create custom reports and personalized dashboards for each user provides a tailored experience, enabling teams to access the data and insights that are most relevant to them.
The tool's versatility extends beyond software development, as it is widely used for managing general IT requests, such as onboarding and offboarding team members, and handling hardware and software requests in one centralized place. It also serves as a ticketing tool and a knowledge management tool, making it easy for users to resolve issues efficiently.
Furthermore, ServiceNow DevOps helps organizations in effectively managing problems, incidents, changes, work assignments, and approvals. For IT departments, it handles IT production support tickets and facilitates communication between different IT functions. The platform also allows for change requests to promote development changes seamlessly.
By collecting data across lifecycle activities, ServiceNow DevOps provides a comprehensive view of end-to-end processes. This enables effective planning and execution of operations while ensuring that all stakeholders have visibility into each step of the development process. With these powerful features, ServiceNow DevOps becomes an invaluable asset in driving collaboration, efficiency, and productivity across an organization's development and operations teams.
Straightforward and easy-to-use dashboard: Several users have found the ServiceNow DevOps dashboard to be straightforward and easy-to-use for data analysis and monitoring. This user-friendly interface allows them to navigate through the platform effortlessly, enhancing their overall experience.
Automation capabilities: Many reviewers appreciate the automation capabilities of ServiceNow DevOps, such as continuous integration, continuous delivery, and automated deployments. These automation features not only speed up procedures but also reduce errors, leading to more efficient software development and operation processes.
Effective collaboration between teams: Users have mentioned that ServiceNow provides a comprehensive platform that integrates various tools and processes, facilitating collaboration between development and operations teams. By breaking down silos and promoting cross-functional communication, ServiceNow fosters a culture of collaboration which enhances productivity and efficiency in project management.
High Price: Some users have expressed concern over the price of ServiceNow DevOps, stating that it is too high and may not be affordable for all organizations. They feel that the cost of the software is prohibitive, particularly for smaller businesses with limited budgets.
Customer Support Issues: Users have raised concerns about the customer support service provided by ServiceNow. They believe there is room for improvement in terms of response time and problem resolution. Some customers have experienced delays in getting assistance or felt that their issues were not adequately resolved, leading to frustration.
Steep Learning Curve: The complexity of ServiceNow DevOps has been mentioned as a challenge, especially for new users. Several reviewers have found that there is a steep learning curve associated with understanding and effectively utilizing this software solution. It requires extensive knowledge and understanding to navigate its features successfully, which can be overwhelming for individuals without prior experience or technical expertise.
Reviews
(1-5 of 5)- It helps us create tickets with no efforts, and that too very quickly.
- It keeps a track of all the activities.
- We can manage all tasks in a single platform using ServiceNow DevOps.
- it does incident management, change management .
- It has a simple and dashboard for every user.
- It runs a little slow Sometimes.
- I face a bit of issues in searching tickets.
- Initial setup requires time.
- Incident management.
- Tracking activities.
- Creating tickets.
- It has made easy to keep record of all work.
- It has consumed less time for creating tickets.
- It has done change management and incident management.
Service now Devops review
- Plan develop, build, test, deploy and operate any applications in a safer environment.
- Evaluating and monitoring improvements
- Connects with third party and existing applications
- None
- Automatically monitor and improving recommendations
- Automatic creation of tickets
- N/A
A clean and clear way to handle IT issues
- Ease of navigation.
- Space to add a good level of detail.
- No drop-down option is available to click when requesting specific software or hardware.
- Provides a great framework for requests.
- Keeps requestor up to date.
- Cohesive and efficient communication.
ServiceNow DevOps
- Knowledge base is central to all internal and external.
- Easy to add articles to the KB.
- The ticketing system is central to all internal and external.
- The ticketing system is easy to use.
- The ticketing system makes it easy to ticketing data for analysis.
- Consider images for help articles in storage. This is discouraged because of space.
- The KB.
- Ticketing
- ROI
- Increased the NPR score.
- Central locale for information and troubleshooting.
Honest Review of ServiceNow (as a ticketing system)
- Change Requests tickets
- Production support tickets
- Tickets among different business units or within IT functions to request work to be done
- I'd like to see more interaction with email. Once a ticket is closed I'd like to have an email come to me automatically and just be able to click on something to effectively close the ticket in ServiceNow DevOps after providing closing details
- I'd like in certain exceptions to be able to open tickets with time in past.
- Ticketing system
- Change Control scheduling
- email integration
- It increased coordination between teams when handling Production support tickets
- It increased the speed to react and handle Production support tickets
- OpsGenie and Atlassian JIRA Align (formerly AgileCraft)