Overview
What is ServiceNow IT Asset Management?
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows…
Easy and Time Saving
ServiceNow IT Asset Management is a Good Concept
Preeminent with inventory costing and asset tracking.
Solid platform for Asset Management
Super incredible with inventory tracking.
Review For Service Now
IT Service Management Tool Review
ServiceNow - One stop solution for IT Asset Management
Manage your assets in a way that is integrated with your ticketing system
Perfect for help desk management
Super terrific with asset tracking.
ServiceNow is great tool for incident and change management
A very useful tool
IT asset management made easy
Good concept. Needs improvement.
Awards
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Popular Features
- Asset lifecycle monitoring (16)8.989%
- License management (15)8.989%
- Software and hardware inventory tracking (17)8.282%
- Asset relationship management (16)8.181%
Pricing
What is ServiceNow IT Asset Management?
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Features
IT Asset Management
IT Asset Management software is designed to inventory all the hardware and software within an organization to aid decision-making
- 8.2Software and hardware inventory tracking(17) Ratings
Discovery and management of hardware and software inventory
- 8.9License management(15) Ratings
Tracking license agreement compliance to ensure that infrastructure is neither over nor under licensed
- 8.9Asset lifecycle monitoring(16) Ratings
Monitoring asset lifecycle from acquisition to retirement
- 8.7Contract management(15) Ratings
Tools to assist in managing purchase orders and contracts
- 8.1Asset relationship management(16) Ratings
Asset relationship management is the ability to see relationships between assets to help with troubleshooting
Product Details
- About
- Tech Details
- FAQs
What is ServiceNow IT Asset Management?
ServiceNow IT Asset Management Technical Details
Operating Systems | Unspecified |
---|---|
Mobile Application | No |
Frequently Asked Questions
Comparisons
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Reviews and Ratings
(46)Community Insights
- Business Problems Solved
ServiceNow has become a go-to solution for managing IT resources and activities, providing users with a comprehensive platform to integrate people, systems, and resources. This versatile software caters to various use cases, making it a valuable tool for organizations across industries.
One of the primary use cases of ServiceNow is incident tracking and management. Users appreciate the centralized location it offers for reviewing and updating incidents, requests, and change management. By providing a streamlined process for tracking incidents, ServiceNow helps teams efficiently resolve issues and minimize downtime.
Another key use case of ServiceNow is its capability to manage new requests and problems effectively. Customers can open requests, describe their needs, and easily communicate with the team. The software facilitates collaboration among stakeholders, ensuring that requests are properly addressed and resolved in a timely manner.
ServiceNow also excels in IT asset management. Its dedicated module allows for efficient allocation of assets to employees, enabling them to raise tickets for new assets as needed. Managers have access to a portal where they can oversee organizational assets, ensuring that resources are allocated appropriately.
Workflow automation is another area where ServiceNow shines. The software streamlines processes through its automation capabilities, reducing manual effort and improving efficiency. With powerful search functionality and risk mitigation features, ServiceNow empowers organizations to optimize their workflows and enhance productivity.
Furthermore, ServiceNow proves invaluable in managing end-to-end IT assets and products through a single user interface. From requesting approvals to authorizing processes, ServiceNow simplifies complex workflows, making them more manageable and transparent.
Users appreciate the ease of use that ServiceNow brings as a ticketing tool. It allows them to create custom dashboards tailored to their roles and easily filter tickets based on specific criteria. This flexibility enhances user experience by providing a personalized view of ticketing data.
Apart from incident handling and reporting, ServiceNow finds utility in various other tasks such as ordering new hardware or software, troubleshooting jobs, change management, internal workflows, and managing IT assets and inventory. Its robustness and scalability make it a versatile solution that can adapt to the needs of different organizations.
Lastly, ServiceNow's reporting functionality is highly valued for its ability to quickly analyze data. It grants users valuable insights into their operations, enabling them to make data-driven decisions and optimize their processes.
Overall, ServiceNow serves as a comprehensive IT management solution, addressing various use cases from incident tracking to asset management and workflow automation. Its versatility and user-friendly interface make it a valuable tool for organizations looking to streamline their IT operations.
Reviews
(1-15 of 15)ServiceNow IT Asset Management is a Good Concept
- Order new hardware
- Troubleshoot existing hardware
- Order new software
- Troubleshoot existing software
- Order services
- Edit existing ticket
- Assign service team
- Check status of ticket
- Search my ticket using search string
Preeminent with inventory costing and asset tracking.
- Credibility with managing project workflows.
- Excellent with tracking inventory on assets and getting great reports.
- Time-saving for customers with audit reporting.
- Allow organisations to reduce infrastructure costs by automating business processes.
- It's amazing with effectiveness to reduce risk on data consistency.
- Excellent with handling business scenarios and outcomes.
- Magnificent with license management.
- Excellent with real-time reporting on database incidents.
Solid platform for Asset Management
- The normalization services works particularly well.
- The content service provided by ServiceNow.
- Supports compliance needs as well.
- Asset lifecycle management.
- Documentation on normalization services on software titles could be improved.
- Data Loading and updates in the tool.
- Improve the ability to manage costs.
Super incredible with inventory tracking.
- Reliable with customization of handling business process.
- Terrific with workflow automation.
- Excellent to track cost of consumable assets.
- Efficient with inventory management.
- It's takes long to learn.
- Excellent with licence management.
- Efficient with inventory tracking.
Review For Service Now
- Incident Management
- Reporting for Incident
- Dashboards
- UI can be better, It sometime hard to search the tickets
- Learning curve is Long ,
IT Service Management Tool Review
- Incident Management
- Inventory Management
- Change Management
- Problem Management
- Knowledge Management
- One quick thing is integration to reporting platforms like MS Power BI
- License levels because a normal user with an ITIL license cannot schedule reports..need another license there
- Easy way to track SLA for incident Management
ServiceNow - One stop solution for IT Asset Management
- Approval management.
- One view if ticket status with detailed comments and required attachments.
- Automated Notification.
- Integrated Mobile application.
- Reopening a ticket.
- Better mapping between requests and tasks.
- Saves time while managing tickets.
- Decreases the probability of making mistakes.
- Scalable.
- Integration with other assets managements platforms like Snipe-It.
Perfect for help desk management
- Incident ticket management - very comprehensive.
- Workflows.
- Adequate reporting.
- Initial setup can be onerous.
- Support mostly Ok but some improvement possible.
- Frequent updates - good thing but can be challenging for overworked staff.
Super terrific with asset tracking.
- Super elegant with mitigating risk.
- Electrifying with network discovery
- Magnificent with tracking asset in a most convenient way.
- Easy to use.
- It's super effective with workflow management
- Helps alot to mitigate risk and elegant with asset tracking
- I say it's might be costly for some small business
ServiceNow is great tool for incident and change management
- Incident management
- Change management
- Knowledge base
- Automated approval
- Tableau API call improvement
- Working with AppFlow seamless
A very useful tool
- Manage request by different team.
- Follow a workflow.
- Create dashboards.
- Simple search is working well. Sometime we need an advanced search.
- Sometime it's quite slow. We need more responsive for first view of a ticket.
- Complete export function with all data.
IT asset management made easy
- Single place portal for employees and IT for assets assigned
- Track the requests raised by employees and manage the historical record for reference
- The UI could be better, the tab list column could be refreshed to more modern UX.
Powerful Asset Management, but you pay for it!
- Flexible Fields
- Custom Assets
- Integration with other platforms
- Pricing, the software is EXPENSIVE!
- UI, their UI is very dull
- API extensibility. The features available are great, but to truly make it what you want, you need to put in A LOT of work.
- Incident Handling
- Reports
- Dashboards
- Attachments functionality
- Searches
And the attachments can be improved by allowing drag-drop etc .