ServiceWorks

ServiceWorks is a field service management solution aimed at streamlining operations and improving efficiency for small to medium-sized businesses. According to the vendor, this software caters to a variety of professions and industries, including appliance repair, auto repair, cleaning service, construction, and electrical. With its range of features and user-friendly interface, ServiceWorks aims to optimize field service operations and enhance customer service.

Key Features

Work Order: According to the vendor, users can create and manage work orders for field service operations. They can track the status and progress of work orders and assign them to specific technicians.

Customer (CRM): The vendor claims that ServiceWorks allows users to maintain a customer database with contact information and service history. Users can manage customer accounts and profiles, and access customer information on the go with the mobile app.

Scheduling and Dispatch: ServiceWorks offers the ability to schedule and assign jobs to technicians. According to the vendor, users can optimize routes for efficient dispatching and view and manage the schedule in real-time.

Point of Sale: According to the vendor, ServiceWorks enables users to process payments and generate invoices on-site. Users can accept various payment methods and generate receipts while tracking transaction history.

Inventory: The vendor states that users can manage inventory levels and track stock with ServiceWorks. They can create and update inventory items and receive and allocate inventory to jobs.

Purchase Order: ServiceWorks allows users to create and manage purchase orders for inventory replenishment. According to the vendor, users can track order status and delivery and receive and reconcile inventory from purchase orders.

Invoicing and Payment: According to the vendor, users can generate and send invoices to customers. They can track payment status and send reminders, as well as accept online payments.

Mobile App: ServiceWorks offers a mobile app that allows users to access the software on their mobile devices. According to the vendor, users can manage work orders, schedules, and customer information, and capture signatures and photos on-site.

Automated Notifications: According to the vendor, ServiceWorks provides the ability to send automated notifications to customers, technicians, and administrators. Users can notify customers about upcoming appointments and service updates, as well as send reminders for payments and follow-ups.

Analytics and Reports: ServiceWorks allows users to generate reports on various aspects of field service operations. According to the vendor, users can analyze key performance indicators and metrics to gain insights for data-driven decision-making.