SERVTRAC

SERVTRAC® Field Service Management is a suite of service management tools designed to simplify business processes, reduce overhead, improve service delivery, and increase technician productivity for field service organizations. This solution is suitable for field service organizations of all sizes, including commercial equipment manufacturers, distributors, and independent service contractors. It is widely used by professionals in industries such as commercial equipment manufacturing, distribution, HVAC, and plumbing.

Key Features

Dispatch & Scheduling: According to the vendor, SERVTRAC® provides tools to improve service execution, meet Service Level Agreement requirements, manage planned preventative maintenance calls, and recommend the best technician for the job based on qualifications, availability, and location.

Mobile Workforce Management: The vendor claims that SERVTRAC® Mobile enables technicians to access real-time information, schedule appointments, create invoices, and manage inventory, potentially resulting in improved customer satisfaction and first-time fix rates.

Order Processing: The vendor states that SERVTRAC® streamlines the processing of quotes, sales orders, service orders, parts orders, and contract orders, ensuring efficient management of sales and service departments.

Warranty & Contract Management: According to the vendor, SERVTRAC® tracks and reports warranty costs, provides real-time access to equipment warranty information, and automates contract billings, inspections, management, and renewal processes.

Inventory Management: The vendor claims that SERVTRAC® offers a scalable solution for tracking parts and serialized items across single and multi-warehouse environments, enabling efficient stock replenishment and just-in-time inventory management for service calls.

Reporting & Analysis: According to the vendor, SERVTRAC® leverages Microsoft® SQL Server® to provide interactive reporting, dashboards, and key performance indicators (KPIs) to measure performance, potentially improving customer satisfaction and lowering operating costs.

Financials: The vendor states that SERVTRAC® integrates with Microsoft® Dynamics GP and other accounting solutions to provide an integrated accounting solution for financial management, payroll management, and business intelligence and reporting.

Azure Cloud: According to the vendor, SERVTRAC® FSM is a SaaS application powered by Microsoft® Azure technologies, offering scalable, reliable, secure, and cost-effective deployment options for public, private, and hybrid cloud environments.

Integration Services: The vendor claims that SERVTRAC® Integration Manager uses Microsoft® Web Services to manage secure and reliable data integration, allowing seamless integration with other systems to meet specific custom needs.