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Users of Shadow Tracker have found the software to be a solid and affordable solution for tracking their small fleet of vehicles. It …
Starting at $23.95 per month
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What is Shadow Tracker?
The Shadow Tracker, offered by Advanced Tracking Technologies, Inc. (ATTI), is a GPS fleet management and vehicle tracking system designed for small to large fleets. It is utilized by various professions and industries, including residential cleaning services, commercial window washers, construction...
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Basic
$23.95
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Shadow Tracker?
The Shadow Tracker, offered by Advanced Tracking Technologies, Inc. (ATTI), is a GPS fleet management and vehicle tracking system designed for small to large fleets. It is utilized by various professions and industries, including residential cleaning services, commercial window washers, construction companies, and delivery services, among others. This solution aims to enhance fleet management and improve operational efficiency.
Key Features
GPS Vehicle Tracking: According to the vendor, the Shadow Tracker allows real-time tracking of trucks, cars, and heavy-duty vehicles. It is compatible with a wide range of smart devices and provides location updates every 10 seconds.
Satellite Asset Tracking: The vendor claims that the Shadow Tracker offers real-time tracking of battery-powered equipment, such as trailers, generators, and containers. It utilizes satellite communication for reliable worldwide coverage and provides programmable alerts.
Shadow Tracker® Time: The vendor states that the Shadow Tracker® Time feature enables mobile and office-based timekeeping with GPS location. It allows employees to clock in and out using biometric keypads or mobile apps, recording the location at the time of punch for accurate time sheets and job reports.
Shadow Tracker® OBD™: According to the vendor, the Shadow Tracker® OBD™ is an easy-to-use and easy-to-install solution for fleet management. It features a "Plug and Play" design for instant installation or movement to any car, providing 10-second real-time updates. It also offers various alerts, including speed, idle, and location alerts, as well as check engine and tamper notifications.
Shadow Tracker® Vision IV™: The vendor claims that the Shadow Tracker® Vision IV™ ensures reliable hardwired installation. It includes an internal backup battery for enhanced reliability and allows for custom port monitoring or control. This feature provides 10-second real-time updates and automated reporting.
Shadow Tracker® Pulse™: According to the vendor, the Shadow Tracker® Pulse™ utilizes 4G networks and an internal battery pack for cost-effective communication. It offers a weatherproof design, long-life battery (up to 5 years), and field replaceable battery packs for easy management. This feature provides 4G cellular coverage and programmable alerts.
Shadow Tracker® Sat™: The vendor states that the Shadow Tracker® Sat™ provides cost-effective satellite communication. It is simple to mount and uses field replaceable batteries. This feature offers a weatherproof design, worldwide coverage, and allows for programmable alerts.
Shadow Tracker® Solar™: According to the vendor, the Shadow Tracker® Solar™ uses integrated solar panels for extra-long battery life. It provides a weatherproof design, worldwide coverage, and offers programmable alerts. Additionally, it includes an internal solar recharger.
Shadow Tracker® Live Software: The vendor claims that the Shadow Tracker® Live Software allows real-time monitoring of driver location and activity. It offers mobile applications and desktop software for easy fleet management, detailed reporting, and 1 year of historical data storage. This feature helps identify and correct issues such as inefficient routes and idle engine time.
Historical Data: The vendor states that the Shadow Tracker stores historical fleet data for up to one year. It provides access to past vehicle locations and activities, helping verify payroll and identify trends in fleet activity.
Shadow Tracker Features
- Supported: Dispatch Management
- Supported: Employee Management
- Supported: Fuel Management
- Supported: GPS
- Supported: Maintenance Management
- Supported: Mileage Tracking
- Supported: Tire Management
- Supported: VIN Lookup
Shadow Tracker Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Shadow Tracker have found the software to be a solid and affordable solution for tracking their small fleet of vehicles. It allows for easy tracking and storing of information without requiring much thought or effort. This has been particularly useful for optimizing drive time and rerouting technicians based on proximity to emergency calls. Some customers have also highlighted its effectiveness in controlling driver habits and reducing excessive speed, ultimately improving overall fleet management.
The real-time tracking feature, with a 10-second refresh rate, has been praised for its accuracy and effectiveness. This has enabled businesses to have better control over their employees and vehicles, monitoring man hours, and ensuring optimal utilization of resources. However, it is important to note that users have experienced issues with device functionality not aligning with advertised claims. Inaccuracies in tracking, such as trucks being displayed in the wrong location or travel paths cutting through people's yards instead of following streets, have caused frustration and concerns for some users.
Installation of the software has been challenging for certain individuals, and limited support availability adds to the difficulty when problems arise. Additionally, there have been complaints about incorrect addresses and streets being displayed on the software, leading to confusion and frustration. Customer service concerns have also been raised regarding difficulties in obtaining refunds or canceling service contracts.
Overall, opinions on Shadow Tracker are mixed. While some users recommend it for its affordability and tracking capabilities, others suggest exploring alternative GPS tracking service providers due to issues with device functionality, inaccurate tracking, challenging installation process, and unhelpful customer service experiences with refund requests or cancelation attempts.
Cost-effective Solution: Several users have found Shadow Tracker to be a cost-effective solution for monitoring their small fleet of vehicles. They appreciate the lower price compared to their expectations and feel that the system provides good value for the price.
Easy-to-Use Interface: Users have praised Shadow Tracker for its easy-to-digest information, allowing for a quick view of driver speeds on the map using color-coded ranges. They find the system easy to navigate and appreciate its user-friendly interface.
Comprehensive Tracking Features: Many reviewers have been impressed with the features offered by Shadow Tracker. Despite initially thinking they would not use all of them, users have found the ability to track stops based on desired intervals, set up geofences, and receive alerts when vehicles arrive on site to be beneficial. The system's comprehensive tracking capabilities provide a sense of security and meet their monitoring needs effectively.
Frequent Updates and Incompatibility with Mac: Some users have expressed frustration with the need for frequent updates on the ATTI GPS devices, which they find to be time-consuming and costly. Additionally, several reviewers mention that the Shadow app does not work on Mac, limiting its usability for those using Apple computers.
Poor Customer Service and Communication: Many users have complained about the terrible customer service at Wiarcom ATTI Communications. They mention issues such as automatic contract renewals without consent and continued charges even during GPS device service or when they are not working. Furthermore, reviewers express dissatisfaction with the lack of communication regarding the current working condition of their units after sending them back for service, highlighting a lack of transparency from the company.
Unreliable System Accuracy: Several users criticize the system's reliability, noting that it often displays trucks in incorrect locations. This inaccuracy can lead to confusion and inefficiencies in fleet management operations.