TrustRadius Insights
Shuup provides a flexible marketplace platform that solves the business problem of local vendors needing an online presence to sell their …
Starting at $299 per month
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What is Shuup?
Shuup is a versatile open-source software that provides businesses with an all-in-one marketplace solution to sell physical goods, services, subscriptions and streaming media online. This platform offers complete customizability for creating and managing both single-vendor and multi-vendor marketplaces...
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SaaS License
$299
Cloud
per month
Self Hosted License
$1,499
On Premise
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.shuup.com/enterprise…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Shuup Webcast Replay: The Customer Journey with Shuup
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Shuup Shipping Methods
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Create a Blog on Shuup
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Shuup Vendor Registration
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Shuup?
Shuup is a versatile open-source software that provides businesses with an all-in-one marketplace solution to sell physical goods, services, subscriptions and streaming media online. This platform offers complete customizability for creating and managing both single-vendor and multi-vendor marketplaces catering to B2B, B2C or P2P use cases. With its powerful features like inventory management, vendor subscription plans, shipping provider & payment gateway integrations, marketing campaigns and intuitive page editor; Shuup allows businesses to create innovative e-commerce marketplaces of any scale.
Shuup is designed with a focus on ease of use for vendors and administrators alike. Multiple sellers can list their own products while controlling their orders and product inventory through the same interface. Vendors can be given different levels of permissions allowing them to manage only their own sales data without having access to other vendor information. Moreover, 3rd party integrations are available for driver management and geolocation services providing greater control over logistics. Overall this software simplifies many aspects of marketplace creation by offering users a ready-to-use framework that can be customized as per business needs.
Shuup Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: Multivendor ecommerce
- Supported: Create online marketplaces or malls
- Supported: 3rd party delivery tools and geo-location
- Supported: Vendor commission integrations
Shuup Screenshots
Shuup Integrations
Shuup Competitors
Shuup Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web server |
| Mobile Application | Apple iOS, Android, Mobile Web |
Shuup Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 20% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 40% |
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Shuup provides a flexible marketplace platform that solves the business problem of local vendors needing an online presence to sell their products and increase revenue. Thanks to Shuup, local vendors can set up their online stores with ease, offering customers a smooth purchasing experience. Users have reported that the platform is easy to use, although it may take time to learn at first. Even though Shuup does not clearly distinguish between out-of-the-box options vs fully customized options, some users have been able to develop their marketplaces according to their unique requirements.
Despite some negative experiences, users have reported that the development team is easy to work with, quick to respond, and understanding, making the collaboration process seamless and enjoyable. Shuup's knowledgeable team has guided users in third-party integration and built the platform within the allotted time, scope, and budget. The support team is also good and fast to respond, providing assistance to users when required. Although some users have reported feeling frustrated when recommended training instead of getting a Shuup developer to create their storefront, others have had a positive experience with Shuup recommending the platform to others.
Customizable Platform: Users have praised Shuup's high level of customization, with HTML, CSS, and Javascript easily available to tailor the software to their specific needs. Many reviewers have noted that this level of flexibility is not commonly found in similar software.
User-Friendly Interface: Shuup has been commended for its intuitive UI and admin panel, which makes it easy for users to navigate and manage their marketplace. Numerous customers have stated that the platform is user-friendly and time-saving for everyday business tasks such as creating products or managing stock.
Excellent Customer Service: The customer service and tech support provided by Shuup have received positive feedback from multiple users who appreciate having prompt answers when they encounter issues. Reviewers describe the team as going above and beyond to build a bespoke Marketplace Platform that matches their complex requirements.
Slow Development Team: Users have consistently reported that the development team is slow to fix bugs, with one bug taking over 4 weeks to resolve.
Poor Translations: Some reviewers have stated that translations are a disaster and require an additional $1000 payment for another language pack. The process of translation also takes a long time and only some words are available for translation using an external software called Transifex.
Overpromised Features: Several users have mentioned that the sales team oversells the software, which leads to disappointment when promised features are not delivered by the development team.