SilverBlaze Customer Portal

The SilverBlaze Customer Portal is a web platform designed to provide utility companies with a customer engagement solution. According to the vendor, this tool allows utility customers to conveniently access and manage their utility accounts, view usage data, pay bills, and receive notifications and alerts. The SilverBlaze Customer Portal is suitable for utility companies of all sizes, including public, private, and municipal utilities. It is utilized by a wide range of professionals and industries, including utility providers, electric companies, water and sewer utilities, natural gas utilities, and multi-service utilities.

Key Features

My Account: Customers can access their utility account information through the SilverBlaze Customer Portal. They can view and manage their account activity and usage information in real-time, as well as benefit from features such as e-billing, payment options, and customer usage data, according to the vendor.

Billing & Payment: The SilverBlaze Customer Portal provides electronic billing presentment and payment (EBPP) functionality. Customers can view and pay their bills online, reducing the need for paper bills and manual payment processes. The portal integrates with online payment processors for credit cards, debit cards, and ACH payments, according to the vendor.

Conservation & Demand: The portal helps utility companies manage conservation and demand by engaging and educating customers. Customers can access real-time usage data and receive notifications and alerts about high usage. The vendor states that the portal encourages customers to modify their usage behavior to save money and reduce their environmental footprint.

Customer Usage & Analytics: Customers can view their utility consumption data, including usage patterns and trends, through the portal. It provides interactive consumption charts and allows customers to compare usage to previous periods. Customers can also download their consumption data in the Green Button format for personal records, according to the vendor.

Notifications & Alerts: The SilverBlaze Customer Portal enables utility companies to send push notifications and alerts to customers. Customers can receive notifications about new bills, upcoming outages, usage updates, and more. According to the vendor, these notifications and alerts help keep customers informed and engaged with their utility services.

Smart Forms: SilverBlaze Smart Forms allow customers to provide information and complete service requests online. The forms are customizable and can be integrated into existing workflow processes. The portal automates manual processes, reduces customer wait times, and improves service efficiency, according to the vendor.

Add-ons: The SilverBlaze Customer Portal offers various add-ons, including the Commercial & Industrial Demand module. This module provides real-time integration with AMI/AMR/MDM/ODS systems and offers interactive charting, data downloads, reporting, and analytics for large commercial and industrial customers, according to the vendor.