SiteMinder

SiteMinder is a hotel commerce platform designed for independent properties, groups, and chains. It is utilized by hoteliers, hosts, revenue managers, accommodation businesses, and bed and breakfast owners. According to the vendor, SiteMinder offers a range of features and capabilities to streamline operations, maximize bookings, and optimize revenue strategies.

Key Features

Channel Manager: According to the vendor, SiteMinder provides access to over 450 booking channels, including popular platforms like Booking.com, Expedia, Airbnb, Google Hotel Ads, Trivago, and the Global Distribution System. This feature aims to increase property visibility and bookings by collaborating with a large number of property management system partners.

Booking Engine: The vendor states that SiteMinder's booking engine functionality drives more reservations by enhancing a property's online presence and allowing guests to book directly from the website. The aim is to provide a seamless and user-friendly booking process.

Business insights: SiteMinder offers advanced reporting and analytics to provide valuable insights into business performance. According to the vendor, this feature allows users to utilize performance and pace insights to optimize revenue strategies. Additionally, users can track competitor rates to stay competitive in the market.

Payments: The vendor claims that SiteMinder simplifies payment processes with integrated payment solutions. This feature aims to accept secure and seamless payments from guests, streamlining financial operations and improving cash flow management.

Reservations: SiteMinder provides a centralized system to manage reservations efficiently. According to the vendor, users can track and update bookings in real-time, streamlining communication with guests and ensuring a smooth check-in process.

Integrations and experts: SiteMinder offers a wide range of integrations with industry-leading partners. According to the vendor, users can seamlessly connect their property management system and other tools. Additionally, access to a network of experts is available to assist with implementation and ongoing support.

Multi-Property: SiteMinder allows users to manage multiple properties from a single platform, streamlining operations and providing a holistic view of the entire portfolio. The aim is to easily distribute rates and availability across all properties.

24/7 customer support: SiteMinder provides dedicated success teams and 1:1 support specialists. According to the vendor, users can access assistance in their local language whenever needed. The aim is to resolve support cases in the first conversation in 4 out of 5 instances.

Customized solutions for different business needs: SiteMinder offers different plans to meet specific requirements. Users can choose to improve online business and distribution, accelerate growth, or take greater control of guest relationships and online brand. The aim is to tailor a solution that suits the distribution needs of the accommodation business.