Slingloft

Slingloft is an Omni-channel CRM, Loyalty, and Engagement Platform designed to meet the needs of small to large-sized companies. According to the vendor, this solution is suitable for retailers, e-commerce businesses, the hospitality industry, healthcare providers, and travel and tourism companies. Slingloft aims to enhance customer loyalty, streamline operations, and drive sales across various professional sectors and industries.

Key Features

Customer Loyalty: According to the vendor, Slingloft offers a data-driven Loyalty Program that enables businesses to segment customers based on their shopping patterns and activities. It provides a variety of reward schemes such as points, coupons, and gift cards, along with a redemption catalogue of discounts, e-vouchers, and UPI/bank payouts. Additionally, customers can access their membership details across different brands through the mobile and web app.

Channel Loyalty: According to the vendor, Slingloft's Channel Loyalty Program allows businesses to incentivize and reward their channel partners based on performance, sales targets, and activities. Partners can enjoy various incentives like points, discounts, and gift cards. The platform also provides a dedicated portal for channel partners to track their rewards, view program details, and engage with the brand.

Omni-channel CRM: Slingloft's cloud-based Retail CRM and Customer Engagement platform caters to both offline and online stores, according to the vendor. It captures the customer journey and facilitates engagement and gratification. The solution seamlessly integrates with POS/ERP and ECOM platforms, ensuring smooth operations and data synchronization.

Cashback Reward: According to the vendor, Slingloft's Cashback-based Loyalty Program aims to increase customer retention and brand value. Customers are rewarded with cashback on their purchases, encouraging repeat sales. They can then redeem their accumulated cashback for discounts, vouchers, or bank payouts, fostering customer engagement and loyalty.

Referral Program: According to the vendor, Slingloft's system enables businesses to boost sales through an automated customer referral program. It allows for hassle-free multi-channel referrals through platforms like WhatsApp and social networks. The program includes fully automated two-way reward distribution for successful referrals, leveraging the power of word-of-mouth marketing.

Shopping Assistance: According to the vendor, Slingloft provides integrated shopping assistance tools such as appointment management, lead management, digital invoicing, and order tracking. These features aim to enhance the customer experience and simplify business operations, offering personalized and efficient support throughout the shopping journey.

Promotion Campaign: According to the vendor, Slingloft offers a range of marketing campaign options to help businesses connect and build relationships with customers. The platform enables automated, workflow-based multi-channel campaigns to reconnect, update, and engage customers. SMS, email, and WhatsApp are utilized to effectively reach customers and drive sales through targeted promotional campaigns.

Feedback System: According to the vendor, Slingloft's fully automated NPS (Net Promoter Score) feedback system captures valuable insights into customer satisfaction and sentiment. With AI-based sentiment analysis, review workflows, and dynamic rating scales, businesses can improve products, services, and overall customer experience based on feedback.

Micro Site: According to the vendor, Slingloft's promotional loyalty micro-site enhances a brand's digital presence and campaigns. The easy-to-use CMS (Content Management System) facility allows businesses to manage branding, banners, product catalogs, and business details. Customized landing pages and campaigns can be created to attract and engage customers effectively.