TrustRadius Insights
Users of Smaily highly value the strong customer support provided by the platform, as it allows them to find custom solutions to their …
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Forever Free
$0
Cloud
Pay as you go credits
$0
Cloud
Monthly Subscription
$4.20
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Smaily?
Smaily Features
- Supported: AB Testing
- Supported: Auto-Responders
- Supported: CAN SPAM Compliance
- Supported: Campaign Analytics
- Supported: Contact Database
- Supported: Contact Management
- Supported: Customizable Fields
- Supported: Drip Campaigns
- Supported: Dynamic Content
- Supported: Email Campaign Management
- Supported: Event Triggered Actions
- Supported: Image Library
- Supported: Landing Pages/Web Forms
- Supported: Lead Capture
- Supported: List Management
- Supported: Mobile Optimized Emails
- Supported: Reporting/Analytics
- Supported: Spam Blocker
- Supported: Subscriber Management
- Supported: Template Management
- Supported: WYSIWYG Editor
Smaily Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users of Smaily highly value the strong customer support provided by the platform, as it allows them to find custom solutions to their specific problems. The prompt and professional customer service team is praised for their responsiveness and ability to address any questions or issues that may arise. This support contributes to a pleasant overall experience with the tool, leading users to recommend it to others.
Another key use case of Smaily is its easy management of data connections. Users appreciate the streamlined process that reduces the likelihood of errors when handling their own data. While some users feel that the data presentation could be improved, this is not a critical factor for them. They value the simplicity and speed of the tool, which ultimately contributes to increased efficiency in their tasks.
The newsletter feature within Smaily is regarded as one of the most important marketing tools for users. Its effectiveness in reaching and engaging with their audience makes it a standout feature within the platform. Additionally, users appreciate the customer feedback feature, which provides quick and effective solutions to their problems. Overall, users have consistently been able to get their tasks done using Smaily, thanks in part to its user-friendly interface and reliable customer service team.
Good price-quality ratio: Some users have praised Smaily for its good price-quality ratio, stating that it provides value for the money spent.
Ease of use: Many reviewers have highlighted the ease of use of Smaily, describing it as fantastic and mentioning that everything can be learned quickly. They appreciate the clarity and simplicity of the platform, especially for those with non-complex needs.
Excellent customer support: Numerous users have commended Smaily's customer support, describing it as insanely good. They appreciate the availability of live help on site and commend the support team for their efforts in quickly solving concerns and problems. Users find the staff friendly, fast, and professional, always providing quick answers and assistance with any questions or issues encountered.
Difficult Contacts Management and Filters: Some users have found the contacts management and filters in Smaily to be challenging to use. They suggest that the software could improve in these areas to enhance user experience and make it easier to organize and filter contacts effectively.
Limited Customization Options for Templates: Users have expressed a desire for more flexibility in creating blocks within templates and customizing them according to their specific needs. They feel that having more opportunities to customize templates would allow them to create more visually appealing and unique email campaigns.
Lack of Detailed Subscriber Data: Several users have mentioned that they would like more detailed data on subscribers and unsubscribers. They specifically request features like daily, weekly, yearly, and date-to-date graphs for tracking subscriber activity, as well as a comprehensive rundown on overall account health and data. Having access to this information would enable users to better understand their audience engagement and make informed decisions regarding their email marketing strategies.