Smallchat

Smallchat, developed by Nicer LLC, is a chat widget designed to facilitate real-time communication between businesses and their website visitors. According to the vendor, Smallchat aims to convert more visitors into customers by providing immediate assistance and support. It is primarily targeted at small to medium-sized businesses across various industries, including e-commerce companies, SaaS companies, online service providers, marketing and advertising agencies, and tech startups.

Key Features

Realtime interactions: According to the vendor, Smallchat enables businesses to engage with website visitors in real-time, allowing for immediate responses to questions and inquiries, potentially increasing conversion rates.

Automate Engagement: Smallchat allows businesses to actively engage visitors through custom trigger messages, which the vendor claims can lead to increased engagement and conversion rates.

Fully Customizable: Smallchat offers easy styling options that allow businesses to customize the chat widget to align with their brand, providing a consistent and professional user experience.

Offline Scheduling: According to the vendor, Smallchat enables businesses to inform customers about the availability of their team, reducing frustration and improving customer satisfaction by indicating when they are online and ready to assist.

Auto Messaging: Smallchat allows businesses to set up custom trigger messages to automatically engage visitors and start conversations, potentially increasing engagement and conversion rates with personalized and relevant messages.

Know your Users: Smallchat provides an API that allows businesses to gather additional data about their visitors, potentially enabling more personalized and targeted conversations, as claimed by the vendor.

Unlimited Chats: According to the vendor, Smallchat offers unlimited messages on every tier, allowing businesses to have as many conversations as needed without incurring additional costs.

Custom Analytics: Smallchat provides conversation analytics, enabling businesses to track the number of interactions they have each month. This data can provide insights to improve customer support and engagement, according to the vendor.

Multiple Channels: Smallchat allows businesses to manage multiple sites from the same Slack team by creating a channel for each site, potentially streamlining communication and improving efficiency.

Edit Sent Messages: Smallchat enables businesses to edit or delete messages even after they have been sent, potentially allowing for accurate and error-free information to be provided to visitors, as claimed by the vendor.