Smart IVR

Smart IVR is a carrier-grade IVR platform developed by Interactive Powers that enables operators and solution providers to develop their own automated phone applications. According to the vendor, Smart IVR offers exceptional performance, scalability, reliability, and application multi-tenancy, making it suitable for businesses of any size. The platform caters to various professions and industries, including contact centers, customer support, telecommunications, financial services, and healthcare.

Smart Voice Automation: According to the vendor, Smart IVR allows users to create smart human-machine interfaces for phone services. It offers features such as touch tone, prompts, speech recognition scripting, and natural language conversation modes.

Video Contact Center: The vendor claims that Smart IVR enables face-to-face interaction between agents and customers, providing a more personalized customer care experience. Additionally, it supports web collaboration and screen sharing during video calls, enhancing the video-centric experience for contact centers.

Video Call Recording: According to the vendor, Smart IVR ensures the highest quality assurance and cloud security levels for video conversations in the contact center. It allows users to process, store, and archive video recordings, supporting powerful recording for direct face-to-face services.

Web Agents: The vendor states that Smart IVR enhances voice and video convergence by providing specific agent web desktops for video interactions. It offers ergonomic user interfaces for agents, improving the video-centric experience in the Digital Age.

Voice Automation & AI: According to the vendor, Smart IVR streamlines call processes with automation using voice assistants. It allows users to deploy smart human-machine interfaces for exceptional customer experiences, harnessing the power of speech recognition and natural language processing.

Carrier-grade IVR: Smart IVR is designed to provide exceptional performance, scalability, reliability, and application multi-tenancy, as per the vendor. It can process hundreds of simultaneous calls per server and supports touch tone, prompts, speech recognition, and conversational modes. Users can also connect their own operator trunks for open connectivity.

Video RTC: According to the vendor, Smart IVR enables advanced real-time communications in contact centers. It provides multi-channel coverage with web browsers, mobile devices, and kiosks, and supports integration with existing contact center systems. Video gateways are also supported for video calls.

Video REC: Smart IVR offers a reliable and scalable video call recording platform, according to the vendor. It ensures the highest quality assurance and cloud security for recordings, allowing users to process, store, and archive video conversations in the contact center.

Web ACD: The vendor claims that Smart IVR provides a web responsive business phone with an integrated automatic call distributor. It allows users to create video-centric experiences on convergent contact centers, providing a video and voice convergence interface for a more personalized and human customer experience.