Smart Order Refill

Smart Order Refill by OSF Digital is a subscription cartridge designed for Salesforce Commerce Cloud, allowing merchants to offer subscription orders to their customers. This solution caters to businesses of various sizes, including e-commerce retailers, cosmetics companies, grocery stores, household goods retailers, and subscription box companies. According to the vendor, Smart Order Refill simplifies the implementation of subscription services, providing customers with a convenient shopping experience.

Key Features

SFRA COMPATIBLE: According to the vendor, Smart Order Refill seamlessly integrates with Storefront Reference Architecture (SFRA), allowing for easy customization and site design on Salesforce Commerce Cloud.

SUBSCRIPTION OPTION: Merchants have the ability to offer subscription orders at the product page level, enabling shoppers to set up and manage recurring purchases according to their preferences. The vendor states that the interval for subscription orders can be easily customized in the Business Manager.

COMMITMENT SUBSCRIPTIONS: Shoppers can choose to commit to a subscription for a specified timeframe set by the merchant. This feature aims to provide benefits for both shoppers, who can secure better deals, and merchants, who can rely on consistent revenue while minimizing the risk of canceled subscriptions.

ADD NEW PRODUCT: Shoppers have the option to add new products to their existing subscription. According to the vendor, this feature simplifies the process of receiving multiple products under a single subscription, enhancing convenience for shoppers. Merchants can enable this custom preference in the Business Manager.

MERGE SHIPMENTS: Smart Order Refill automatically consolidates shipments if their shipping dates coincide, ensuring that shoppers receive their subscription products in a single consolidated shipment. The vendor claims that this reduces shipping costs and improves overall convenience.

SUBSCRIPTION DISCOUNTS: Merchants can incentivize repeated subscription purchases by offering discounts to customers. According to the vendor, merchants have complete control over the reward system, allowing them to set their own discount rules and encourage customer loyalty and satisfaction.

CUSTOMER GROUP ACCESS: Merchants can activate subscriptions for specific products visible only to selected customers by utilizing the customer group access feature. According to the vendor, this level of customization allows for targeted subscription offerings and enhanced customer segmentation, all managed directly from the Business Manager.

SHOPPERS' DASHBOARD: Shoppers gain access to a dedicated dashboard under their account, enabling them to manage their subscription orders easily. According to the vendor, shoppers can edit, cancel, and pause their subscription orders from the dashboard, providing them with complete control and flexibility.

REPORTING DASHBOARD: The reporting dashboard provides merchants with a comprehensive overview of all subscription orders. According to the vendor, merchants can easily search and manage subscription details, including products, order status, and recurrence intervals, streamlining their subscription management process.

PAYMENT INTEGRATIONS: Smart Order Refill seamlessly integrates with various payment processors, including Adyan, Cybersource, Stripe, and Commerce Payment. According to the vendor, this ensures a smooth and secure payment processing experience for subscription orders, enhancing customer satisfaction and trust.