smartQED

smartQED is an AI-driven visual workspace developed by smartQED Inc. According to the vendor, it is designed to facilitate efficient collaborative investigations and cause analysis. The product aims to streamline incident resolution, improve team collaboration, and increase productivity. It is suitable for businesses of any size and can be utilized by professionals in IT Operations, Support, SRE (Site Reliability Engineering), DevOps, and Root Cause Analysis (RCA) across various industries.

Key Features

Visual AI-powered Incident and Problem Analysis: According to the vendor, smartQED utilizes AI-powered Investigation Maps™ to visually display potential causes and sub-causes for a problem. This feature aims to provide a structured and clear view of incident investigations.

QED Slack App: The vendor offers a Slack app integration that allows users to access and interact with smartQED directly within their Slack workspace. According to the vendor, this integration enables seamless collaboration and real-time updates.

QED Jira App: smartQED also provides a Jira app integration, allowing users to create and link smartQED Investigation Maps™ directly from Jira issues. The vendor claims that this integration enhances the incident resolution workflow and facilitates efficient navigation between tickets and investigation maps.

Visualize. Organize. Collaborate.: According to the vendor, smartQED's visual workspace aims to facilitate efficient collaborative investigations by providing a comprehensive view of incidents and problems. The Investigation Maps™ organize causes, status, evidence, notes, and actions to help teams stay organized and on the same page.

Get Recommendations and Reports: The vendor states that smartQED's intelligent Recommendation Engine continuously analyzes data from prior solved problems. It provides recommendations for likely causes and solutions, aiming to augment human intelligence and jumpstart investigations. The platform also offers automated reporting features, allowing users to generate summary reports with just one click.