TrustRadius Insights
Users have found SmatBot to be a user-friendly and easily customizable software that has proven to be effective in various use cases. One …
Starting at $19 per month
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Recent Reviews
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Basic
$19
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is SmatBot?
SmatBot Features
- Supported: Canned Responses
- Supported: Customizable Branding
- Supported: Real-time Consumer-facing Chat
- Supported: Reporting/Analytics
- Supported: Third Party Integrations
- Supported: Transcripts/Chat History
- Supported: Chatbot
- Supported: Code-free Development
- Supported: Intent Recognition
- Supported: Live Chat
- Supported: Multi-Channel Communication
- Supported: Multi-Language
- Supported: Pre-Configured Bot
- Supported: Sentiment Analysis
- Supported: Speech Recognition
- Supported: Contact Database
- Supported: Data Import/Export
- Supported: Lead Capture
- Supported: Lead Database Integration
- Supported: Lead Nurturing
- Supported: Lead Qualification
- Supported: Lead Segmentation
- Supported: Lead Verification/Validation
- Supported: Prospecting Tools
- Supported: Calendar Sync
- Supported: Confirmation/Reminders
- Supported: Online Booking
- Supported: Online Payments
- Supported: Room Booking
- Supported: Website Integration
- Supported: AI/Machine Learning
- Supported: Automated Responses
- Supported: Automated Routing
- Supported: Customer Support
- Supported: For Sales/Marketing
- Supported: Natural Language Processing
- Supported: Query Suggestions
- Supported: Virtual Assistant
- Supported: Communication Management
- Supported: Customer History
SmatBot Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Windows, Linux, Android, iPhone, iPad |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found SmatBot to be a user-friendly and easily customizable software that has proven to be effective in various use cases. One of the key use cases is providing excellent customer service and reducing customer wait times. Customers have praised SmatBot for quickly providing information, solving their queries, and improving overall customer satisfaction. Another important use case is lead generation and acquisition, where users have described SmatBot as a fun and easier process, streamlining lead generation and resulting in increased sales. The software's customer support chatbot feature, along with its API integrations, has been highly appreciated for helping users effectively address customer queries. Furthermore, the live chat and appointment booking features have been well-received for saving time and allowing businesses to handle multiple customers simultaneously. Overall, SmatBot has met the organization's requirements, providing a competitive solution with easy customization options and delivering positive performance aligned with user needs.
Easy-to-use Interface: Users have found the user interface of SmatBot to be intuitive and easy to navigate, allowing them to quickly set up their chatbot without any hassle. Several reviewers mentioned that they appreciated the smooth integration of the software with various platforms and devices.
Customizable Conversation Flow: Many users praised the ability to customize the chatbot's conversation flow and avatar in SmatBot. They felt that this feature allowed them to personalize the chatbot according to their company's brand identity, enhancing customer engagement and satisfaction.
Seamless Integration Capabilities: The integration capabilities of SmatBot were highly regarded by users. They mentioned integrating the chatbot with popular platforms like Freshdesk, Zoho CRM, Google Sheets, and even their own mobile app. This seamless communication across multiple channels helped streamline customer interactions and improve overall efficiency for businesses using SmatBot.
Higher Pricing: Some users have expressed that the pricing of SmatBot is higher compared to other chatbot platforms. They feel that the cost may not be justified based on the features and capabilities offered.
Limited Customization Options: Several users have mentioned that SmatBot lacks customization options, particularly when it comes to designing the chatbot's user interface. They feel restricted in their ability to create a personalized and visually appealing chatbot.
Code Standards and Bugs: A number of users have experienced frustration with SmatBot due to code standards and bugs. They have encountered issues that hindered their experience and caused inconvenience while using the software.