Smooth Commerce

Smooth Commerce is a comprehensive digital ordering, customer marketing, and loyalty platform specifically designed for restaurants. This solution caters to the needs of restaurant owners, managers, foodservice professionals, and the hospitality industry. According to the vendor, Smooth Commerce offers a wide range of features and functionalities to help restaurants streamline their operations, engage with customers, and enhance customer loyalty.

Key Features

Easy Online Ordering: Smooth Commerce provides an intuitive online ordering system that allows customers to easily browse menus, customize their orders, and place them directly through the platform. This streamlined process aims to minimize errors and improve the overall ordering experience.

Customer Marketing: Smooth Commerce offers robust customer marketing tools that enable restaurants to effectively engage with their patrons. Restaurants can send targeted promotions and offers, personalize messaging, and segment their customer base to drive repeat business.

Loyalty Program: Smooth Commerce includes a built-in loyalty program that allows restaurants to reward customers with points for their purchases. Restaurants can also offer incentives to foster customer loyalty, while customizing the program to align with their specific branding and needs.

Delivery Management: Smooth Commerce provides comprehensive delivery management tools that help restaurants efficiently handle their delivery operations. Restaurants can track delivery orders, assign drivers, and optimize delivery routes. Integration with third-party delivery services further streamlines the entire delivery process.

Table Reservations: Smooth Commerce allows restaurants to accept table reservations directly through the platform. Customers can conveniently book tables online, reducing the need for manual reservation management and phone calls. Real-time availability and automated reminders enhance the reservation process.

Menu Management: Smooth Commerce offers user-friendly menu management tools that enable restaurants to easily update and manage their menus. Restaurants can add new items, update prices, and make real-time changes. Additionally, restaurants have the flexibility to customize menus by adding descriptions and images for each item.

Analytics and Reporting: Smooth Commerce provides robust analytics and reporting features that empower restaurants to track their performance. Restaurants can access data on sales, customer behavior, and order trends, enabling them to make informed business decisions. Customizable reports and visualizations provide valuable insights into restaurant operations.

Integration with POS Systems: Smooth Commerce seamlessly integrates with various point-of-sale (POS) systems. This integration eliminates the need for manual data entry and ensures a smooth transition. Restaurants can easily synchronize data and streamline their operations.

Mobile App and Web Ordering: Smooth Commerce offers both a mobile app and web ordering options for customers. Customers can conveniently place orders through the mobile app or website, providing flexibility and convenience. The platform is designed to deliver a seamless and user-friendly ordering experience across different devices.

Online Payments: Smooth Commerce supports secure online payment options for customers. Customers can securely pay for their orders online using various payment methods, including credit cards and digital wallets. The platform aims to provide a smooth and hassle-free payment process for both customers and restaurants.