TrustRadius Insights
Users have found SMSGlobal to be a valuable tool for their business communication needs. One key use case is the ability to personalize …
Starting at $39 per month 1,300 SMS
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What is SMSGlobal?
SMSGlobal, headquartered in Melbourne, provides mobile messaging technology that delivers tailored communications solutions to businesses of all sizes, including many of the world’s largest organisations. Through integration with clients' existing applications and infrastructure, SMSGlobal states they are able to send…
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Build
$39
Cloud
per month 1,300 SMS
Grow
$69
Cloud
per month 3,500 SMS
Scale
$179
Cloud
per month 14,000 SMS
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.smsglobal.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $39 per month 1,300 SMS
Product Details
- About
- Integrations
- Tech Details
What is SMSGlobal?
SMSGlobal, headquartered in Melbourne, provides mobile messaging technology that delivers tailored communications solutions to businesses of all sizes, including many of the world’s largest organisations. Through integration with clients' existing applications and infrastructure, SMSGlobal states they are able to send over a million SMS messages each day for 400,000 + customers in over 165 countries.
SMSGlobal Integrations
SMSGlobal Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found SMSGlobal to be a valuable tool for their business communication needs. One key use case is the ability to personalize messages using customer names, which has been praised by users for making their communication more personalized and effective. Additionally, the software offers a convenient way to remove duplicate contacts when sending bulk messages, ensuring that recipients do not receive duplicate messages, which has been appreciated by users.
Another important use case of SMSGlobal is its multiple and group SMS sending platforms. Users have highlighted this feature as it allows them to efficiently send text messages to their customers for various purposes. Furthermore, the ability to send SMS validation numbers is highly valued by users who need to verify phone numbers.
SMSGlobal also serves as an essential tool for businesses that rely on emergency communication. Users have commended its ability to quickly notify people of emergencies, making it an invaluable resource in critical situations.
Additionally, users find SMS reminders to be a great way to follow up with customers and ensure completion of activities on business systems. Compared to email reminders, SMS reminders are seen as more personal and effective.
The integration of SMSGlobal into CRM systems has made it easy for users to streamline their communication processes. It allows them to utilize the software seamlessly within their existing systems.
Users have also spoken highly of the customer service provided by SMSGlobal. The support team's helpfulness and flexibility have been commended, along with the outstanding ticket system that ensures prompt assistance.
Furthermore, the competitive pricing offered by SMSGlobal sets them apart from rival firms, making it a cost-effective choice for businesses in GCC markets. However, some users have expressed that the dashboard could be improved for better usability.
Overall, based on user experiences, SMSGlobal proves to be a valuable tool in personalized messaging, emergency communication, customer engagement, and streamlined communication processes.
Easy Integration: Many users have found SMSGlobal easy to integrate via API, allowing for convenient use according to their needs. This feature has been praised by a significant number of reviewers who appreciate the simplicity and accessibility it offers.
Satisfactory SMS Delivery: Users consistently report that the SMS delivery provided by SMSGlobal is satisfactory, ensuring that messages are successfully sent to recipients in a timely manner. The reliable and efficient service has garnered positive feedback from customers.
Affordable Price: Users highly value the affordable price offered by SMSGlobal, finding it to be a cost-effective solution for their messaging needs. The competitive pricing packages have been well-received by a large number of reviewers who appreciate the value for money.
False Advertised Pricing: Several users have found the website's advertised pricing to be false, and sales representatives were unable to provide clear answers about the pricing structure. This has led to dissatisfaction among customers who expected transparency in pricing.
Lack of Refunds for Service Issues: Multiple users have experienced issues with messages not being delivered to Africa through SMSGlobal service. Despite being aware of the issue, SMSGlobal did not offer any refunds or respond to refund requests, leaving customers frustrated and feeling unsupported.
Limited Outgoing SMS Report: Some users have encountered a limitation with the outgoing SMS report, as they have been unable to access data beyond 3 months. This restriction is seen as annoying by customers who rely on comprehensive reporting for their campaigns but are unable to analyze older data.