SMTX Business Service Catalogue

The SMTX Business Service Catalogue is a software solution designed to assist service providers in organizing and managing their service offerings. According to the vendor, it is specifically tailored for IT Service Management, Human Resources, Facilities Management, Customer Support, and Service Providers across various industries. The SMTX Business Service Catalogue provides tools and features to define, publish, and maintain a service catalog that aligns with changing business requirements.

Key Features

Service Catalogue: According to the vendor, the software allows organizations to create and manage a hierarchical structure of services, defining boundaries, service definitions, costs, and SLA achievements.

Dynamic Service Catalogue: The vendor claims that the software enables the maintenance and publication of an up-to-date Service Catalogue that accurately reflects the current service offerings, ensuring consistent quality and informing stakeholders of changes.

Innovative Navigation: The vendor states that the software utilizes sunburst navigation for easy browsing of the service catalog hierarchy, providing an intuitive and user-friendly interface for service teams and customers.

Actor Definition: The software enables the definition of responsible parties for service contracts and maintenance, ensuring clear ownership and accountability, as claimed by the vendor.

Workflow Triggers: According to the vendor, the software allows the definition of specific actions and processes triggered at different service points, automating workflow processes for efficient handling of service requests and tasks.

Version Tracking: The vendor claims that the software enables the comparison of service versions over time, providing visibility into changes and updates made to services.

Service Calculations: According to the vendor, the software calculates service values across the hierarchy, providing insights into the costs and performance of services.

Service Status: The vendor states that the software provides a visual representation of service performance, allowing users to quickly assess how services are performing.

Hierarchy Editing: The vendor claims that the software allows for easy editing and management of the service hierarchy, ensuring that the catalog remains up-to-date and aligned with business requirements.

Email-to-Ticket Conversion: According to the vendor, the software converts incoming emails into tickets, simplifying the creation and tracking of service requests without relying solely on self-service portals.