TrustRadius Insights
Social Intents offers a range of features that have proven valuable in solving various business problems for users. With the ability to …
Starting at $49 per month
View PricingOverview
What is Social Intents?
Social Intents is a live chat tool for Zoom, Microsoft Teams, Webex, and Slack, from the company of the same name headquartered in Atlanta.
Recent Reviews
Leaving a review helps other professionals like you evaluate Live Chat Software
Be the first one in your network to review Social Intents, and make your voice heard!
Get StartedPricing
Starter
$49
Cloud
per month
Basic
$79
Cloud
per month
Pro
$132
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.socialintents.com/#pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $49 per month
Product Details
- About
- Integrations
- Tech Details
What is Social Intents?
Social Intents is a live chat tool for Zoom, Microsoft Teams, Webex, and Slack, from the company of the same name headquartered in Atlanta.
Social Intents Integrations
Social Intents Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
Compare with
Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Social Intents offers a range of features that have proven valuable in solving various business problems for users. With the ability to communicate with other customer support representatives in real-time, users have experienced efficient collaboration, resulting in improved customer service. The option to transfer files during chat sessions has significantly sped up the support process, saving valuable time for both agents and customers.
Managing interactions with customers has become easier for users, particularly when reaching out to other team members for answers or assistance. Furthermore, diligent bug fixes by the support team have ensured a smooth LiveChat experience for users. The software has allowed customer support representatives to quickly and easily connect with their team members, especially when immediate assistance is needed.
By sending updates through Slack, users have been able to stay well-informed about website visitors and effectively coordinate their responses. This has led to improved response times for user inquiries on the platform, enabling users to provide timely answers within minutes instead of days. Additionally, the product provides a convenient solution for users who need to assist customers while on the phone, ensuring they can still offer real-time support.
Overall, Social Intents addresses key business problems such as collaboration inefficiencies, lengthy response times, and difficulties in managing customer interactions. With its various features and seamless integration with platforms like Slack, it proves to be a valuable tool for improving customer service and enhancing overall customer experiences.
Efficient Real-time Chat Feature: Multiple users have found the real-time chat feature in Social Intents to be highly beneficial, allowing them to effortlessly provide answers to a large number of inquiries. This indicates that the chat feature is reliable and efficient in handling high volumes of questions.
Responsive Online Support: Users appreciate the responsive and helpful customer support provided by Social Intents. This suggests that the support team is readily available to assist users with any issues or concerns they may have, enhancing their overall experience with the software.
Seamless Integration with Slack: Many reviewers liked how Social Intents seamlessly integrates with Slack, making it easy for them to communicate with their coworkers. This integration enhances collaboration and communication within a professional setting, streamlining workflows and improving efficiency.
Defaulting Questions: Some users have expressed the desire for the ability to default certain questions when opening a chat, as it would help create consistent paths and streamline their interactions with customers.
Offline Chat Issues: Several reviewers have mentioned that they experienced occasional issues with the software incorrectly showing chats as offline, even when they were online and available to receive messages. This inconsistency in displaying chat availability has been a source of dissatisfaction for some users.
Performance Affected by System Jamming: A few users have reported that the performance of Social Intents can be negatively affected by system or internet jamming, which may lead to disruptions in functionality. These technical issues have impacted the user experience for a small number of customers.