Social Spiral

Social Spiral is a loyalty platform designed to simplify customer engagement for businesses. It is specifically tailored for small to medium-sized businesses in various professions and industries, including retail, hospitality, e-commerce, food and beverage, and fitness and wellness.

Key Features

Simple, free set-up: According to the vendor, setting up Social Spiral can be done in just 10 minutes, making it quick and hassle-free for businesses to get started.

Easy to join: The vendor states that customers can easily sign up for Social Spiral by simply texting "join," which aims to eliminate any barriers to entry.

Track points: The platform allows businesses to effortlessly track customer points and rewards, aiming to provide a seamless loyalty program experience.

Use on any device: According to the vendor, Social Spiral is compatible with any device and does not require the installation of any additional apps, which is expected to ensure accessibility for both businesses and customers.

Loyalty triggers: The vendor claims that businesses can automatically send promotions, deals, and gifts to customers based on their purchase history, aiming to enhance customer engagement and satisfaction.

No cards: Customers can conveniently track their loyalty points and rewards on their smartphones, according to the vendor, eliminating the need for physical cards and streamlining the loyalty program process.

Analytics: According to the vendor, Social Spiral provides comprehensive analytics that enable businesses to track customer engagement through keywords and campaigns, aiming to facilitate data-driven decision-making.

Customer feedback: Businesses can gather valuable customer feedback through online reviews and customer surveys, according to the vendor, helping them improve their products and services.

Dedicated Support Agent: The vendor offers a dedicated support agent to assist businesses in taking their loyalty program to the next level, aiming to ensure a smooth and personalized experience.

Works on any hardware: According to the vendor, the platform is compatible with any operating system and hardware, providing businesses with flexibility and convenience in implementing their loyalty program.