SOFT-SOLUTIONS

SOFT-SOLUTIONS is a suite of software modules and services offered by soft-nrg Development GmbH. According to the vendor, it is designed to optimize and streamline service processes in automotive dealerships and service organizations. The product is suitable for businesses of all sizes, ranging from small independent workshops to large multi-location dealerships. It is used by various professionals in the automotive service industry, including automotive service technicians and mechanics, service advisors and managers, parts managers and inventory controllers, fleet managers, and customer relationship managers.

Key Features

soft-planning: According to the vendor, this feature allows users to plan and manage service appointments and capacity with the TKP® feature. It offers transparency and control over service processes through status updates and real-time information. The feature aims to optimize workshop utilization and improve efficiency with a comprehensive overview of service operations.

soft-expert: The vendor states that this feature provides access to specialized functionalities for specific departments, commercial vehicles, or cases where service advisors want to manage their own appointments. It offers a graphical display of work distribution and expert handling, aiming to optimize workflows.

soft-communicator: According to the vendor, this feature seamlessly integrates all installed SOFT-SOLUTIONS with the internal phone system, providing instant access to relevant customer data during phone calls. It enhances transparency and efficiency by adding and connecting customer information in real-time during phone conversations.

soft-pad: The vendor claims that this feature enables users to perform mobile vehicle check-ins and access relevant information from soft-planning and soft-expert on a tablet. It allows users to capture important details such as vehicle damages and wheel condition using a vehicle explosion diagram and record wheel and tire data.

soft-net: According to the vendor, this feature enables customers to book service appointments online, aligning their preferences with the workshop's service capacity. It aims to streamline reception processes by outsourcing them online, resulting in optimal planning, improved internal workflows, and time savings.

soft-agent: The vendor offers third-party support for workshop scheduling and appointment planning with soft-agent. According to the vendor, this feature provides tailored assistance in managing and optimizing workshop capacity.

soft-drop: According to the vendor, this feature facilitates secure and efficient data transfer between systems. It automates data exchange processes, ensuring data integrity and accuracy.

soft-confirm: The vendor claims that this feature provides comprehensive data, needs, videos, and pricing to customers for repair approvals. It enables flexible and convenient communication between the workshop, cloud, and customers.

soft-workshop: According to the vendor, this feature aims to optimize workshop processes with mobile communication, high dynamics, and effective output. It aims to improve service efficiency and customer satisfaction through fully optimized service processes.

soft-wheeler: The vendor states that this feature allows users to manage tire labeling directly from the soft-wheeler system with a label printer. It aims to improve efficiency and accuracy in tire and wheel services through barcode logistics solutions.