TrustRadius Insights
Customers have found SoftBCom Help Desk to be a valuable tool for efficiently managing their help desk operations. With this software, …
Starting at $19 per month
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Basic
$19
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is SoftBCom Help Desk?
SoftBCom Help Desk Features
- Supported: Access Controls/Permissions
- Supported: Activity Dashboard
- Supported: Alerts/Escalation
- Supported: Automated Routing
- Supported: Customer Database
- Supported: Customizable Branding
- Supported: Email Management
- Supported: Interaction Tracking
- Supported: Knowledge Base Management
- Supported: Macros/Templated Responses
- Supported: Multi-Channel Communication
- Supported: Prioritization
- Supported: Real Time Notifications
- Supported: Real-Time Chat
- Supported: Remote Access/Control
- Supported: Reporting/Analytics
- Supported: Self Service Portal
- Supported: Service Level Agreement (SLA) Management
- Supported: Social Media Integration
- Supported: Support Ticket Management
- Supported: Third Party Integrations
- Supported: Ticket Management
- Supported: Workflow Configuration
SoftBCom Help Desk Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Linux |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Customers have found SoftBCom Help Desk to be a valuable tool for efficiently managing their help desk operations. With this software, users are able to track and prioritize customer support tickets effectively, ensuring that no query or issue goes unnoticed. The streamlined communication channels provided by the software have also helped businesses improve their overall customer service experience. Users appreciate the easy-to-use interface of the software, as it allows them to navigate through the system effortlessly and quickly respond to customer inquiries.
One key use case of SoftBCom Help Desk is its reporting and analytics features, which users find valuable for tracking performance and identifying areas for improvement. By analyzing data and generating reports, businesses can gain insights into their support team's productivity and identify patterns in customer queries. This facilitates data-driven decision-making and enables companies to continuously enhance their support services.
Collaboration among team members is another benefit of SoftBCom Help Desk. The software allows multiple team members to work together on resolving customer issues, streamlining the process and ensuring that customers receive timely and satisfactory resolutions to their queries and problems. Additionally, the ability to customize the software according to specific business needs and workflows has been appreciated by users, as it enables them to tailor the system to fit their unique requirements.
Overall, SoftBCom Help Desk has proven to be a reliable and stable solution for businesses seeking to improve their help desk operations. Customers rely on its uninterrupted functionality, ensuring that they can consistently deliver prompt and efficient support services.
User-Friendly Interface: Many users have praised SoftBCom Help Desk for its user-friendly interface, stating that it is easy to navigate and use effectively. They appreciate the software's intuitive design, which does not require extensive training or technical knowledge to operate.
Wide Range of Useful Features: The software has been commended for its wide range of useful features by several users. They find these features valuable and beneficial in efficiently managing their help desk operations. SoftBCom Help Desk provides them with the necessary tools and functionalities to address customer queries and resolve issues effectively.
Efficient Support Team: Users have been impressed with the quick response time of SoftBCom Help Desk's support team. Several reviewers have mentioned that whenever they encountered any issues or required assistance, the support team promptly addressed their concerns and provided them with the necessary guidance. They appreciate the efficiency and responsiveness of the support team in resolving their queries.
Pricing: Some users have expressed that they found the pricing of SoftBCom Help Desk to be on the higher side compared to similar solutions in the market. They feel that the software could be more competitive in terms of cost.
Theme and Design: Several reviewers have mentioned a desire for improvement in the theme and design of SoftBCom Help Desk. They find the current interface unappealing or outdated and would prefer a more visually pleasing and modern design.
Interface Customization: A number of users have expressed frustration with the lack of customization options for the interface of SoftBCom Help Desk. They feel restricted by the limited ability to personalize their user experience according to their specific needs and preferences.