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Soon has become an invaluable tool for improving call center coverage without the hassle of increased scheduling time. Users have reported …
Starting at $9 per month
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What is Soon?
Soon is a team scheduling and shift management tool designed to streamline employee scheduling and optimize workforce operations. According to Soon Technologies B.V., the product caters to businesses of all sizes, including small startups and large enterprises, in various professions and industries...
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Basic
$9
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Soon?
Soon is a team scheduling and shift management tool designed to streamline employee scheduling and optimize workforce operations. According to Soon Technologies B.V., the product caters to businesses of all sizes, including small startups and large enterprises, in various professions and industries such as customer service, retail, hospitality, healthcare, and call centers.
Key Features
Shift Scheduling: According to the vendor, Soon allows users to create and customize shifts based on business needs, assign team members, and group shifts for a clear overview.
Intraday Planning: Soon provides a feature that allows users to visualize and distribute daily activities across the team to ensure optimal coverage and avoid over or underworking.
Time Off Tracking: The vendor claims that Soon efficiently manages time-off requests, enables the creation of leave categories, and provides a company-wide view of employees on leave.
Pulse: Soon offers an AI-powered and automated feedback process, allowing users to foster team engagement and gather valuable insights.
Apps & Integrations: Soon integrates seamlessly with essential tools such as Google Calendar, Outlook Calendar, HR platforms, and collaboration platforms like Microsoft Teams and Webex, as stated by the vendor.
Real-time Metrics: According to the vendor, Soon provides real-time insights into team operations, including shift coverage, attendance, and productivity.
Integration with HR Platforms: Soon can be integrated with HR platforms like BambooHR and Personio, according to the vendor, to streamline employee data management.
AI-generated Reports: The vendor claims that Soon generates detailed and actionable reports using AI, providing valuable insights for decision-making.
Task Management: Soon enables users to create and assign tasks, set deadlines, and track task progress for improved collaboration and accountability, as stated by the vendor.
Shift Swapping and Requests: According to the vendor, Soon allows employees to request shift swaps and time-off requests, with customizable approval workflows and notifications for managers.
Soon Features
- Supported: Budgeting/Forecasting
- Supported: Employee Scheduling
- Supported: Labor Forecasting
- Supported: Skills Tracking
- Supported: Time & Attendance
- Supported: Variable Workforce
- Supported: Alerts/Notifications
- Supported: Attendance Management
- Supported: Calendar Management
- Supported: Communication Management
- Supported: Employee Database
- Supported: Messaging
- Supported: Mobile Access
- Supported: Online Time Clock
- Supported: Reporting/Analytics
- Supported: Schedule Distribution
- Supported: Shift Swapping
- Supported: Vacation/Leave Tracking
- Supported: Group Scheduling
- Supported: Multi-Location
- Supported: Real-time Scheduling
- Supported: Resource Scheduling
- Supported: Collaboration Tools
- Supported: Scheduling
Soon Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based, Mac, Windows, Chromebook |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Soon has become an invaluable tool for improving call center coverage without the hassle of increased scheduling time. Users have reported noticeable improvements in their ability to match coverage needs to workload, resulting in a more efficient and effective call center operation. The software's smart and user-friendly interface has exceeded expectations, with users finding it superior to other scheduling software options on the market. The ability to view boards on the same calendar would further enhance Soon's capabilities, making it the ultimate solution for team scheduling.
Another prominent use case of Soon is in managing large repacking assignments and facilitating the process of finding and contracting temporary workers for shifts. Users have praised SoonWorks for its ease of setup and flexibility in shift management. Additionally, the ability to share sign-up links with workers to book shifts themselves has been highly appreciated. SoonWorks has proven to be adaptable to different business needs, with a supportive and accessible support team providing relevant functionality tips.
In addition, Soon shows potential for use in factories and warehouses, offering benefits such as better worker involvement, faster adaptation to workload changes, and easy management of shift cancellations, swapping, and leave requests. The software has also had a positive impact on communication and scheduling processes for various teams, reducing excessive emails and messages across multiple apps. Event managers have benefited greatly from Soon's simplified scheduling and communication features, eliminating the need for complicated Excel spreadsheets.
One notable advantage of Soon is its ability to automate manual processes in team planning and scheduling, freeing up valuable time and energy for other important tasks. Customers have also expressed high satisfaction with Soon's responsiveness to feedback, as requested features have been delivered within a few days. Overall, Soon has proven itself as a versatile solution that addresses diverse user needs across industries while streamlining operations and enhancing productivity.
Clean and Concise Workflow: Users have praised Soon for its clean and concise workflow, which allows them to easily handle common tasks such as scheduling trading shifts, managing leave, and checking coverage. Several reviewers have mentioned that this streamlined approach has greatly improved their efficiency in daily operations.
Ease of Setup and Use: Many users have highlighted the ease of setup and use when it comes to Soon. They appreciate how intuitive the software is, making it easy for all users, even those with minimal computer skills, to navigate effectively. Reviewers also mention that the support from the developers is highly commendable, as they address any questions or customization needs promptly.
Good Overview and Visibility: The ability of Soon to provide a good overview of staff activities and colleague schedules is frequently mentioned by reviewers. This feature allows project managers to view their team's schedule on a daily, weekly, or monthly basis, enabling efficient task assignment and assessment of new projects' feasibility. Additionally, users appreciate the visibility it offers into colleagues' schedules as well as synchronization with Google Calendar for seamless integration across platforms.
Confusing User Interface: Several users have found the user interface of the software to be confusing and have expressed difficulty in navigating and efficiently performing tasks.
Lack of Error Handling Capabilities: One reviewer pointed out that the software lacks error handling capabilities, leading to missed events or edits that give the impression of task failure.
Missing Start Work Week Option: A reviewer mentioned that the option to start work weeks on Sundays is missing, particularly for payroll purposes.