TrustRadius Insights
Spark Chart has proven to be an invaluable tool for boutique consulting firms, allowing them to effectively survey their clients and …
Starting at $30 per month
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Individual, Team or Organisation
$30
Cloud
per month
Consultant or Enterprise
$50
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Spark Chart?
Spark Chart Features
- Supported: Customer Segmentation
- Supported: Customizable Forms
- Supported: Dashboard
- Supported: Feedback Management
- Supported: NPS Survey Structure
- Supported: Negative Feedback Management
- Supported: Reporting/Analytics
- Supported: Survey/Poll Management
- Supported: Surveys & Feedback
- Supported: Anonymous Feedback
- Supported: Progress Tracking
- Supported: Question Library
- Supported: Rater Selection
- Supported: Self Service Portal
- Supported: Complaint Monitoring
- Supported: Email Management
- Supported: Engagement Tracking
- Supported: Third Party Integrations
- Supported: 360 Degree Feedback
- Supported: Activity Dashboard
- Supported: Benchmarking
- Supported: Performance Management
- Supported: Performance Metrics
- Supported: Pulse Surveys
- Supported: Multi-Channel Distribution
- Supported: Panel Management
- Supported: Statistical Analysis
- Supported: Survey Builder
- Supported: Survey Sample Management
- Supported: Mobile Survey
- Supported: Multi-Language
- Supported: NPS of Customers
- Supported: NPS of Employees
- Supported: Segmentation
- Supported: Text Fields
- Supported: Customizable Templates
- Supported: Data Analysis Tools
- Supported: Data Import/Export
- Supported: Email Marketing
- Supported: Question Branching
- Supported: Site Intercept Survey
- Supported: Skip Logic
- Supported: Support Audio/Images/Video
- Supported: URL Customization
Spark Chart Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Spark Chart has proven to be an invaluable tool for boutique consulting firms, allowing them to effectively survey their clients and customers and gather valuable data for analysis. With its user-friendly interface and customizable features, users have found it easy to engage workshop attendees even before meeting them, enabling them to pinpoint their concerns and address them accordingly. Additionally, senior managers and CEOs have benefited from using Spark Chart to customize presentations and gain insights into the challenges faced by participants, helping them make informed decisions.
The deep qualitative and quantitative insights provided by Spark Chart have been instrumental in delivering services for consulting firms. Leaders have been able to mitigate risk, implement improvements, and validate their consulting approaches using the rich data generated by the software. This has enhanced their authenticity, confidence, and conviction in serving their clients. Users appreciate that Spark Chart offers great value for money, as it is accessible to individuals without a background in data analytics or IT. Its adaptability to multiple use cases makes it a versatile solution for various organizations.
One of the standout features of Spark Chart is its high response rates from end-users, ensuring customer satisfaction. The reliable reporting and analysis capabilities of the software provide valuable information that aids in tasks like contract writing. Its ease of use and reliability make it a trusted tool for collecting data, protecting against fraud, and creating surveys for professional and educational purposes. The logic features of Spark Chart help organizations prioritize tasks and transition seamlessly from paper-based surveys to online ones. The flexibility of the software allows customization and generates shareable reports, making it easy to present data effectively.
Across different industries, Spark Chart has gained a reputation for running surveys with high response rates and satisfying clients. It has proved indispensable for event organizers seeking to gather information from their customers and clients. Users have reported that Spark Chart is essential in developing products and services aligned with their customers' needs by providing a wide range of customer feedback. Without implementing surveys using Spark Chart, users would lack knowledge about areas requiring improvement as well as the aspects in which they excel. Overall, users highly recommend Spark Chart for its ease of use, effectiveness, and positive user experience.
Flexible customization: Many users have found SparkChart to be a flexible survey tool that allows them to customize surveys and feedback forms to meet their specific needs. This flexibility has been praised by multiple reviewers for its ability to tailor surveys according to their requirements.
High-quality graphics: The graphics generated by SparkChart are highly praised by users, with several reviewers commending their visual appeal and seamless integration into slide decks or workbooks. The high quality of these graphics has been consistently mentioned as a positive aspect of the software.
Strong analysis and reporting capabilities: Users appreciate the strong analysis and reporting capabilities offered by SparkChart. Multiple reviewers have mentioned that they find the analysis features robust and error-free, allowing them to slice and dice survey results effectively. The ability to present selective data visually through high-quality reports has also been highlighted as a valuable feature of the software.
Outdated User Interface: Several users have expressed that the user interface of Spark Chart is not modern and could benefit from a facelift. They feel that it lacks the visual engagement of other survey platforms they have used.
Steep Learning Curve: Some users have found Spark Chart to be less intuitive initially, mentioning a learning curve associated with the software. However, they acknowledge that efforts have been made by the development team over the years to add more features and simplify the user experience.
Confusing Navigation: A few users have mentioned that navigating within Spark Chart can be confusing. They have had to spend some time exploring and getting used to it before feeling comfortable with the navigation system.
Users of Spark Chart commonly recommend the following:
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Overcoming the learning curve: Users suggest investing the time and effort to overcome the initial learning curve of Spark Chart because they believe it is worth it. While there may be a learning curve, users find that the benefits of using Spark Chart for quickly and easily gathering customer feedback outweigh any challenges in getting started.
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Ease of use and user-friendly interface: Customers fully recommend using Spark Chart for companies due to its user-friendly interface and simplicity. They find it easy to navigate and appreciate the intuitive design, making it accessible for users of all levels of technical expertise.
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Valuable insights and exceptional support: Users find Spark Chart to be a valuable platform for obtaining accurate survey data, as well as for response segmentation and deep diving into survey results. Additionally, customers appreciate the exceptional support provided by Spark Chart's team, including helpful tutorials and resources that assist in running useful surveys.
Overall, users commonly recommend trying Spark Chart for its ease of use, valuable insights, and exceptional support. They emphasize that while there may be a learning curve initially, the benefits of using Spark Chart make it worth the investment.