SpeechVox IVR

SpeechVox IVR, developed by Manam Infotech Pvt. Ltd., is a speech recognition IVR system designed to enhance the performance of interactive voice response systems. According to the vendor, this next-generation solution replaces touch-tone IVRs with advanced speech recognition capabilities, allowing callers to interact with the system using natural speech. SpeechVox IVR is targeted at small, medium, and large enterprises in various industries, including banking and financial services, healthcare, retail and e-commerce, telecommunications, and travel and hospitality.

Key Features

Intelligent Speech Recognition: According to the vendor, SpeechVox IVR utilizes advanced speech recognition technology to understand and interpret spoken language, enabling callers to interact naturally with the system. It is claimed to accurately recognize various accents, dialects, and languages.

Behavior Recognition: SpeechVox IVR incorporates behavior recognition capabilities to analyze caller behavior and adapt the IVR system accordingly. According to the vendor, by monitoring user behavior, the IVR can dynamically adjust prompts, menu options, and routing to provide a personalized and efficient customer experience.

Artificial Intelligence: Equipped with artificial intelligence algorithms, SpeechVox IVR continuously learns and improves over time. According to the vendor, it leverages machine learning techniques to enhance its performance, accuracy, and understanding of caller intent.

Multi-Protocol Support: SpeechVox IVR is compatible with a wide range of telecom protocols, including E1, T1, SIP, Analog, and SS7, allowing it to seamlessly integrate into existing telecommunication infrastructure without significant modifications, as claimed by the vendor.

Natural Language Understanding: According to the vendor, SpeechVox IVR is designed to understand and interpret natural language input. It can process complex queries, extract relevant information, and provide appropriate responses based on the caller's intent.

Dynamic Prompting: SpeechVox IVR dynamically generates prompts and menu options based on caller context and previous interactions. According to the vendor, this feature aims to reduce caller frustration, eliminate unnecessary options, and provide a more streamlined and personalized experience.

Voice Biometrics: The IVR system incorporates voice biometrics technology to authenticate callers based on their unique voice characteristics, as claimed by the vendor. This is said to enhance security and eliminate the need for traditional authentication methods such as PINs or passwords.

Integration with CRM Systems: SpeechVox IVR seamlessly integrates with Customer Relationship Management (CRM) systems to access and update customer information in real-time, according to the vendor. This integration enables personalized interactions, improved call routing, and efficient handling of customer inquiries.

Call Analytics and Reporting: The IVR system provides comprehensive call analytics and reporting capabilities. According to the vendor, it captures data on call volumes, duration, outcomes, and caller behavior, allowing organizations to gain insights and make data-driven decisions for process improvement.

Self-Service Capabilities: SpeechVox IVR empowers callers to perform self-service tasks such as balance inquiries, account updates, and appointment scheduling, as stated by the vendor. This is said to reduce the need for agent intervention, improve efficiency, and enhance the overall customer experience.