SPLICE Dialog Suite

SPLICE Dialog Suite is an automated communication solution offered by SPLICE Software. According to the vendor, the product aims to enhance customer experience, streamline communication workflows, and drive revenue for businesses of all sizes, including small to large enterprises. The software is designed to cater to professionals and industries such as insurance, retail, finance, and healthcare, providing personalized messaging capabilities.

Key Features

Opt-In & Opt-Out Management of Express Consent: According to the vendor, SPLICE Dialog Suite offers businesses the capability to manage opt-in and opt-out preferences of their customers. The platform seamlessly integrates these functionalities into existing workflows, while maintaining a detailed record of opt-in and opt-out information for each customer.

Customizable Surveys: SPLICE Dialog Suite allows businesses to create and send customized surveys to collect feedback from customers and employees. The platform provides a range of templates and customizable survey questions, enabling businesses to gather actionable insights. Surveys can be sent through various channels to maximize response rates, and the platform offers analytics and recommendations to improve processes and workflows based on survey responses.

Automated Calling: According to the vendor, SPLICE Dialog Suite enables businesses to reach a larger customer base through automated calling. The platform supports both live-agent and automated human-voiced calls, allowing businesses to personalize messages and create a seamless cross-channel communication experience. The software integrates with existing customer data, enabling personalized messaging and data-driven dialog.

Text Messaging: SPLICE Dialog Suite allows businesses to send automated text messages to their customers, facilitating two-way conversations. The platform supports text-enabling existing phone numbers, providing a familiar brand experience. It offers templates for recurring texts, auto responders, and personalized messaging, enhancing customer engagement.

Email Automation: According to the vendor, SPLICE Dialog Suite enables businesses to automate their email communications, delivering personalized and secure messages with the right information at the right time. The platform seamlessly integrates with existing customer data and workflows, streamlining communication processes. It provides templates and automation for recurring emails and personalized drip campaigns.

Voice-First Technology: SPLICE Dialog Suite offers Voice-First technology, according to the vendor, empowering businesses to deliver personalized and secure brand information through voice commands across devices. This technology aims to reach a new demographic of customers and provide a seamless Voice-First experience.

Line Management: SPLICE Dialog Suite offers a virtual line management system, allowing businesses to efficiently manage customer queues. Customers can join a virtual line from anywhere using QR codes, text messages, or the business's website. The platform provides real-time insights into the virtual waitlist through a web-based dashboard, enabling businesses to manage customer expectations, communicate effectively, and enhance the waiting and shopping experience.