Squid Alerts

Squid Alerts is a comprehensive on-call calendar and incident escalation solution designed specifically for IT organizations. This software solution is aimed at small to large companies and caters to a wide range of professionals, including IT professionals, DevOps engineers, Site Reliability Engineers (SRE), IT managers, and Network Operations Centers (NOC). According to the vendor, Squid Alerts streamlines on-call scheduling, incident management, and collaboration, making it a valuable asset for IT teams in various industries.

Key Features

On-Call & Incident Management: According to the vendor, Squid Alerts provides on-call calendars and incident escalation for IT organizations. Users can customize notification preferences with rule-based routing and escalation chains, allowing them to decide when and how to get notified.

Without Paying Per User: The vendor claims that Squid Alerts does not charge per user, allowing users to add their entire company without incurring additional costs. Monthly notifications determine the billing, making it easy to add new users.

Inbound Phone Numbers & Call Routing: According to the vendor, all Squid Alerts plans include inbound phone numbers for voice alerts, SMS, and call routing. Users can choose to use a unique phone number for each team or port an existing business phone number. Inbound calls can be routed to an on-call team member or recorded for voice alerts and notifications.

Security Comes Standard: The vendor states that Squid Alerts prioritizes security by offering multi-factor authentication for all customers. Data is encrypted in transit and at rest, ensuring the safety of sensitive information. Users also have the flexibility to define security policies for their organization.

Workflow Automation & Integration: According to the vendor, Squid Alerts seamlessly integrates with popular tools like Service Now, JIRA, Microsoft Teams, Slack, and more, allowing for efficient incident management and collaboration. Custom integrations can be added to meet specific needs.

Incident Management: The vendor claims that when an alert is received, Squid Alerts automatically creates an associated incident and provides all the necessary information in one place. Users can easily check the incident status, assigned user, on-call resources, associated alerts, and incident history.

On-Call Scheduling: According to the vendor, Squid Alerts enables the creation of on-call calendars with primary and secondary on-call resources. Users can specify rotation duration and use recurring schedules or On-Call Auto Scheduling to ensure smooth transitions and accountability.

Escalation Chains: The vendor states that Squid Alerts offers customizable escalation chains that notify team members using various methods such as email, SMS, and voice calls. Escalation steps continue until the incident is acknowledged or resolved, ensuring prompt attention to critical issues.

Routing Rules: According to the vendor, Squid Alerts allows users to define routing rules to determine the importance of alerts and take appropriate actions. Alerts can be forwarded, converted to incidents, or ignored based on predefined criteria, minimizing unnecessary interruptions.

Inbound Phone Numbers: The vendor claims that Squid Alerts provides inbound phone numbers that offer a unique number for each team, facilitating efficient communication. Teams can choose between live call routing or voicemail transcription, ensuring that the correct team is contacted and emergency support is readily available.