Overview
What is Stripe Payments?
Stripe is a payment gateway software solution which supports a range of payment related needs such as subscription management and recurrent billing via Stripe Billing, integration with third party payment services via the Stripe Connect API, assistance starting an…
BEWARE OF STRIPE!
Not what they promise, poor successful transaction rate.
Stripe Review
Take credit card payments online instantly
Held 50,000 EUR and asked me to take a loan to pay my contractors.
Great payment processing solution for small businesses!
Stipe is well worth a look.
Stripe is in a league of its own in Payment Processing
Great Payment Processor for Small Business
Easiest to Use Payment Processor
Useful Product
Our go-to payment service provider
Easy integration and behind-the-scenes functionality
Stripe - Saves Time and Works With Our Other Software
What Stripe can do for you and your customers' credit cards
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Pricing
Sigma
$0.02
Radar
$0.05
Issuing
$0.10
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Stripe Payments?
Additional features and modules include Stripe Issuing, which allows users to create, manage, and distribute virtual and physical cards. Control expenses, reduce operational burden, and create new lines of revenue. Stripe Invoicing is a global invoicing platform. Stripe Treasury is a banking-as-a-service API that lets users embed financial services in a marketplace or platform. With a single integration, enable customers to hold funds, pay bills, earn interest, and manage cash flow.
Stripe Payments Video
Stripe Payments Competitors
Stripe Payments Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Comparisons
Compare with
Reviews and Ratings
(319)Community Insights
- Business Problems Solved
- Pros
- Cons
Stripe has established itself as a versatile and reliable payment processing platform, catering to the needs of various industries. Users have found Stripe to be an invaluable tool for their businesses, whether it's processing payments for events, e-commerce transactions, or professional services. With its seamless and user-friendly interface, Stripe ensures a smooth checkout experience without redirects or pop-ups on both desktop and mobile devices. It offers flexibility in handling one-time purchases, recurring billing, and subscription-based revenue, allowing startups and small businesses to effectively manage their financial operations. Moreover, Stripe's integration capabilities with popular platforms like Shopify, ClickFunnels, and WordPress make it a popular choice among businesses looking for an easy-to-use payment gateway. Users also appreciate Stripe's ability to handle various types of credit card payments while efficiently detecting fraudulent charges. Additionally, organizations in the non-profit sector rely on Stripe for streamlining donations and program fees. With its reliable performance, low fees, and integration with accounting systems like Salesforce, Stripe has become the preferred payment processor for businesses both nationally and internationally.
Transparent Pricing: Several users have praised Stripe's flat fee structure, finding it simple and transparent. They appreciate the ease of understanding and calculating transaction fees, which helps them effectively manage their costs.
Intuitive User Interface: Many reviewers have commended Stripe for its well-designed and intuitive user interface. They find it easy to navigate and use, allowing them to complete tasks quickly and efficiently.
Excellent Customer Support: Numerous users have expressed satisfaction with Stripe's customer support. They feel supported and valued as customers when seeking assistance, contributing to their overall positive experience with the software.
Outdated User Interface: Several users have expressed dissatisfaction with Stripe's user interface, stating that it is not modern and user-friendly. They feel that the interface could be more simplified and streamlined for easier navigation and task completion.
Slow Search Functionality: Many reviewers have mentioned that searching for information within Stripe is slow and frustrating, particularly when looking up customer details. This issue hampers their ability to efficiently retrieve the information they need.
Clunky Navigation: A significant number of users find the navigation of Stripe's features to be clunky and time-consuming. They mention that there are many different ways to track information and accomplish tasks, which adds complexity to their workflow.
Attribute Ratings
Reviews
(1-25 of 39)BEWARE OF STRIPE!
- Took money out of our bank account
- hung up on us
- acted very shady
- customer service
- acting professional
- resolving issues
- communication
Not what they promise, poor successful transaction rate.
- good exchange rate
- prompt customer service though without a resolution
- willingness to resolve the customers issue
- lower payout time to sellers
- bad rates even though my business is scaling up
Take credit card payments online instantly
- Process credit card payments
- Integrates with Xero accounting software
- Low transaction fees
- Quick transfer of funds to bank accounts with email notification
- Could improve the UI
- Stripe is easy to use (Enter CC information).
- Stripe is easy to integrate with most websites.
- Stripe works with businesses to offer the best rates.
- Could offer some better processing rates.
- Most compatible updates on website modules.
- Check up on client success.
Stripe is in a league of its own in Payment Processing
We also use Stripe through our Event Management Software, Tripleseat, as our payment processor. The integration with Tripleseat allows us to easily reference back to each event and makes reconciling easy.
Lastly, we use it through Shopify, as Shopify exclusively uses Stripe for its e-commerce platform.
Stripe solves several problems for us. We are able to be consistent, see everything in one place, know the customer support is great, and ultimately make it easy for our clients to checkout.
- Subscriptions through Stripe are easy to begin, enter, and then set and forget. It helps guarantee you get your monthly payments without constantly setting reminders to process manually.
- Invoicing directly from the website is surprisingly easy, comes with several options, and customers know Stripe and know it's safe.
- The number of integrations that Stripe has is endless. I can always count on Stripe being an option, so their integrations and API settings are incredible.
- The user interface is very straightforward and easy to navigate
- Credit card refunds are fairly painless to process
- The customer support team is typically responsive and helpful
- Upgrading some functionalities from manual to automatic can be time consuming
- Can be difficult to recover forgotten passwords
- Implementing Stripe with our new ERP has taken longer than anticipated
The most versatile card processing platform
- Integrated payment system
- Easy to use reporting
- Remembers previous visitors for fast future checkouts
- More flexible payout options
- Integration with banking systems
Happy with Stripe!
- They are reliable. I can count on everything going smoothly with transactions.
- They are accurate. I don’t run into problems with collecting the proper amounts or being overcharged for fees.
- They have good customer service. If I have a question about the customer portal or a problem with a customer, they help me resolve these issues.
- I have found some things can be confusing to understand or use on the customer portal screen
Paypal? Who needs PayPal? Paypwho?
- Makes easy cancellation and refunds.
- Low fees.
- Supportive customer service
- Wait period to deposit into bank.
- No automatic tax support.
- Better integration with billing softwares.
It's a great payment processor if you sell online products, courses or services.
It may not be the best option if your buyers tend to make compulsive purchases, since in this case they will look for their credit card information, something that takes a little more work than simply using your email as PayPal does.
Good but not the best.
- Ease of installation.
- Ease of use.
- Customers don't need to set it up themselves.
- Stripe server issues.
- Speedier resolutions of server outages.
- Email notification of server status.
Stripe it!
- Standardize payment flows.
- Integrate with other components.
- Automate processes.
- Ability to troubleshoot issues.
- Notification detailed issues.
- Support to startups in a co-risk model.
A must have if you want your clients to pay you
- Customer Support
- Integration with websites
- Keep all aps informed in different devices and platforms
- The % that they keep per transaction could be lower
- They make you wait for a month to get your money
I have not run into any circumstances in which I could not use Stripe or I could not recommend it. It is an industry-standard really.
Locked out of account no recourse
- Process payments
- Locked out of account without any recourse, no followup communication, no sensitivity to the issues they are causing.
We have been locked out of our account for close to 72 hours for "security reasons" with no recourse, update, or context as to how this can be resolved. We reached out to Stripe about an unknown login 14 days ago, they promised they would investigate what occurred during that login. We followed up three days later and they again said they would resolve it and investigate. 11 days after that original outreach, they decided that they needed to lock us out of our account due to this security concern.
They refuse to speak to us over the phone and have around $20,000 in payments sitting in the locked account. They refuse to distribute them or give us any information. Their only response has been "we will contact you soon via email or phone". For 72 hours they have been continuing to draw funds from our customers and we have no idea who they are distributing those funds to, if customer cards are valid, if we need to fulfill those orders. We have no transparency and are beyond displeased with their lack of care on this matter. Find another processor if you want 100% uptime.
- Better development resources and support than other payment processors.
- No PCI compliance headaches, or frustrating technical workarounds required to process payments.
- Very developer friendly, and a service that our development team enjoys working with, which is rare in the payment processing industry.
- No automatic tax support. This is the biggest one for us. For customers that need to process complex tax situations like collection VAT or GST, Stripe allows you to create tax rates, but your software team must build out the software to support proper collection. I hope Stripe provides built-in support for taxes better in the future.
- Processing rates are slightly higher than some more legacy payment gateway/merchant account solutions, but we believe this is worth it for the level of service Stripe provides.
- As payment worldwide requirements are complex and differ from use case to use case, while the documentation and support is great, sometimes support is needed in order to understand the areas of the API that will be necessary for a specific use case.
Stripe's support is extremely fast and knowledgeable. We can ask Stripe's live chat a complex software implementation question and have an answer from a real knowledgeable person in minutes. Getting a helpful answer at all from some other payment services we have worked with can be a challenge in comparison.
Senior Manager Customer Experience
- Stripe has a nice dashboard
- Stripe has a basic easy to use navigation
- Exporting information is easy
- Stripe is limited when it comes to customization.
- Stripe is tricky when it comes to integration.
Swipe with Stripe
- Automatic payments
- Minimal fees
- Ease of use
Stripe
- Takes payments from all currencies.
- Has great detailed reporting.
- Dashboard is very detailed.
- Keeps customer records of payments.
- Stripe needs some help on collecting proper tax on purchases.
- Dispute timelines seem to be extremely long.
Stripe: Great software for billing
- Recurring billing.
- Subscription setup.
- Discounts and trials.
- It can used more detailed reports.
- Discounts can not be itemized only subscription based.
- Depending on users it can be a lot of info.
Great at what it does, recent changes make it less great.
- It processes payments in a secure fashion.
- It's API integrates with all of our platforms quite well.
- It has a nice user interface.
- It handles subscriptions and payment plans well.
- The reporting features could use some improvement. They don't always give clear details.
- They recently changed their policy so if a customer asks for a refund, they only refund the amount that went to us - they no longer refund the fee, which means that we essentially lose that 3.5% fee for any refunds.
- They also recently changed their policy so that the fee for international payments is higher than it was before, which is disappointing since we chose them based on the fact that their international fees were low.
- It doesn't notify us or users if they are on a subscription and their payments fail due to cards expiring. It would be great if it notified us of that.
The best payment solutions provider!
- We launched our company using Stripe. We used Atlas to incorporate our company in the US.
- Apart from this, we use Stripe to accept payments from our users. Plus, we use Stripe Issuing to issue virtual cards to our employees.
- Stripe is great. It is a go-to destination whenever we need to accept payments. The UI, integration, and onboarding are hasslefree.
- It helps businesses with their quick payments settlements time.
- Super easy to integrate into Product. There are great docs with live examples.
- Really quick bank settlement time.
- Unavailable in all countries
- Few products are invite only for long durations
- Stripe is suited for almost every scenario where you need to accept payments from your users. Let it be subscriptions or a one time charge. It's always good.
- I can't think of where it might be less appropriate.
Stripe - an easy solution to increase sales
- Stripe was easy to set up and utilize on my website.
- Stripe has helped dramatically increase my online sales. It’s a simple check out process that doesn’t discourage clients from all over the world.
- I think it would be cool if Stripe, like Square, offered free sales credit rewards for their clients for referring people.
- If Stripe offered Apple pay, cash app, and Venmo, that would be beneficial for more financial outlets as well!
Stripe - The Ideal Payment Processor for Nonprofits
- Ease of processing
- Integration with Salesforce
- User friendliness
- Settings to collect data (we want to get addresses that are being collected by the cc payments anyway).
Start-up Using Stripe
- Ease of use.
- User interface.
- Pricing.
Amazing API allowing super fast development, but at a $$$ cost
- Great documentation.
- Well architected API.
- Fast global expansion.
- Payment processing costs could be more competitive.
- Pricing is difficult to manage due to so many types of fees.
Where Stripe falls apart is when you have lots of volumes, and you're using a lot of their features. Things get expensive fast since they charge for pretty much everything little thing. The fees may not be hidden, but there are so many of them that it's tough to know your upfront costs.
Stripe: Reliable but there are better options out there
- Reliable function. We have never had any downtime, not any errors in processing.
- Lots of information at your fingertips. The analytics area are very useful.
- Ability to manage payments directly from Stripe such as refunds and view exact reasons why a payment might have been declined was very useful to have.
- Very easy integration into our e-commerce store.
- We never fully engaged with Stripe's full offering. Amongst other things it can hold customer data for regular billing and can be developed to become an order management system but a mixture of being well provided for by our own e-commerce hosts on our part, and a lack of "interestingness" to their offer on Stripe's part, meant we didn't research this any further.
- Dull interface: the dashboard went through a redesign a while back and we still miss the previous version for being clearer and more concise than the current
- Payments take a week to be deposited into our bank account. This is, in our view, far too long and it is the main reason why we'll be moving away from Stripe. However, this doesn't seem to be the case for all merchants so perhaps it affects only our territory?
- Some rooting around is needed to find reasons behind failed payments, and no notification is given that a payment has failed. This could be better communicated.