Overview
What is SugarSync?
SugarSync is a cloud storage and backup solution designed for small businesses.
Best Free Cloud Storage
Great for my data storage needs
SugarSync USED to be good - but we've now moved away
My reliable backbone
SugarSync - The Best Backup Around
SugarSync - good technology with dishonest business practices
SugarSync is a good all around performer for cloud based file syncing.
The best way for business collaboration and code syncing.
SugarSync, the good and the bad
Sugarsync is worse sync app ever...
Popular Features
- Access control (8)10.0100%
- Device sync (8)10.0100%
- File search (8)9.090%
- File organization (8)9.090%
Pricing
100 GB
$7.49
250 GB
$9.99
500 GB
$18.95
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $7.50 per month
Product Demos
SugarSync Demo
SugarSync Mobile Device Management Demo
SugarSync Upload demo
Features
File Sharing & Management
Features that allow collaborators to view, work on, and organize files.
- 8Versioning(6) Ratings
Users can access the most up-to-date version of a document, track changes, and revert to older versions if needed.
- 9Video files(5) Ratings
Supports video file types
- 10Audio files(5) Ratings
Supports audio file types, such as .mp3, .mp4, and .wav
- 10Document collaboration(7) Ratings
Users can edit files and attach comments to files.
- 10Access control(8) Ratings
Users can control access to (shared) files, including different levels of access such as view-only or permission to edit.
- 9File search(8) Ratings
A search function that allows users to easily find files, and in some cases even search within multiple files.
- 10Device sync(8) Ratings
Device syncing that updates files connected to the cloud, keeping all files up to date regardless of where they are edited or viewed.
Cloud Storage Security & Administration
Features related to security and administration for cloud storage platforms
- 10User and role management(7) Ratings
Administrators can manage users and user groups by role, in terms of setting permissions for things like file access, sharing, and editing permissions.
- 9File organization(8) Ratings
The ability to choose where files will be stored, and manage individual users' storage; includes control over file organization structure.
- 10Device management(8) Ratings
Administrators can manage devices connected to the cloud storage platform, including restricting access for certain devices or wiping files from devices remotely.
Cloud Storage Platform
Features around the functionality of the cloud storage platform.
- 10Performance(8) Ratings
Platform runs at a good speed on all browsers; files load and sync quickly.
- 10Reliability(8) Ratings
Cloud storage platform is secure, all features are consistently available, and the platform maintains file integrity.
- 10Storage Reports(6) Ratings
Includes reporting capabilities to monitor user activity and storage levels.
Product Details
- About
- Tech Details
- FAQs
What is SugarSync?
SugarSync Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | No |
Frequently Asked Questions
Comparisons
Compare with
Reviews and Ratings
(27)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
SugarSync has been praised by users for its reliability in syncing files between different devices and platforms. Many businesses have found it particularly useful in managing multiple hardware and browsers, allowing them to access the same files on any device. The ability to save files in the cloud with SugarSync ensures that users always have access to their files as long as they have an internet connection.
For businesses that work with code, SugarSync is commonly used for grouping sync and backup, ensuring stability and current development releases between coders. Additionally, small businesses without remote servers can benefit from SugarSync's remote access feature, enabling them to access important documents from anywhere using their phone.
In the post-production industry, SugarSync serves as a reliable backup assurance for multi-million dollar project files and select assets. However, some users have reported difficulties with daily file syncing, often requiring forced syncing. While some users appreciate the concept of SugarSync and its remote file access functionality, others have encountered mixed success and encountered challenges with customer support.
Although many users have recommended SugarSync to others, there have also been instances where free accounts were closed, resulting in data loss for some users. As a result, some individuals have switched to alternatives like OneDrive, finding it more reliable and better integrated with other Microsoft products.
Academic institutions and departments also utilize SugarSync to sync files across different devices and collaborate with colleagues seamlessly. However, administering the software can sometimes be challenging, requiring a restart of the syncing process if files become out of sync.
Overall, user feedback suggests that while SugarSync offers convenient cloud-based solutions for file management and accessibility, it is important to be aware of potential issues such as daily syncing problems and occasional difficulties with customer support.
Syncing Feature: Users have praised the syncing feature of SugarSync, with several reviewers mentioning that it works perfectly between PC and MAC. They appreciate how easy it is to set up and how it looks consistent on both platforms. This seamless syncing process has allowed users to avoid the need for learning new ways of using the software.
Cloud Syncing: Many users have appreciated the ability to sync their files to the cloud and access them from any device. They find this particularly useful in case of a crisis, as they can quickly log in and send required files to clients from any laptop, Android, or iPhone. The convenience of having their files accessible from anywhere gives them peace of mind.
Stability and Reliability: Reviewers have consistently praised the stability of SugarSync. They mention that it is rare for them not to be able to find a file, attributing any difficulties in locating files mostly to their own mistakes rather than any issues with the software itself. Overall, users find that SugarSync's syncing process works seamlessly and requires minimal attention from them.
Limited customer support: Several users have expressed their dissatisfaction with the lack of customer support provided by SugarSync. They have described it as non-existent and frustrating.
Bugs in the software: Some users have reported experiencing bugs in the SugarSync software. These bugs include issues like losing or duplicating folders randomly, which can cause inconvenience and frustration for users.
Difficult account cancellation process: A number of users have criticized SugarSync for its dishonest business practices, specifically making it difficult for customers to cancel their accounts. Users have mentioned that they faced challenges while trying to cancel their accounts, and some even claimed that they were charged for unused services.
Users of SugarSync have provided several recommendations based on their experiences with the cloud storage service. The three most common recommendations are as follows:
- Consider the cost: While users acknowledge that SugarSync is fast and secure, many find the high cost to be a significant drawback. Some reviewers specifically highlight the difficulty of recommending SugarSync, especially for small companies or individuals with budget constraints. They suggest exploring alternative options that may be more affordable.
- Utilize backup options: Several users recommend using SugarSync for independent file backup and syncing files across multiple devices. However, they caution against relying solely on SugarSync and emphasize the importance of having regular backups in case of any technical issues or data loss.
- Explore simpler alternatives: Another common recommendation is to try other web-based systems for file sharing instead of SugarSync. Some users believe that there are simpler and more user-friendly options available in the market. They suggest considering these alternatives before committing to SugarSync. It is important to note that these recommendations represent the opinions and experiences of individual users and should be considered along with other factors when evaluating SugarSync as a cloud storage solution.
Attribute Ratings
Reviews
(1-6 of 6)SugarSync USED to be good - but we've now moved away
- Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
- Works in the background - although this is true for all
- You can share with others - including those who do not use SugarSync
- Customer support appeared non-existent
- Product got very buggy - losing / duplicating folders at random
My reliable backbone
- Syncing between PC and MAC. Works perfectly. Easy to set up and looks more or less the same. So you don't have to learn new ways.
- Syncing to the cloud. If a crises occur I can log in to my files with any laptop, android, Iphone and send that file the customer urgently needs.
- Stability. Very very seldom I can't find a file, and usually I'm to blame, by misplacing the file in an unsyncable folder. But usually It simply works. I seldom think about the process that iw working in the background - because I don't have to.
- Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.
- people who need to access files from different units
- people that work from different offices, home or on trips
- people that have customer meetings out of office
- Anybody who want a safe cloud based backup
SugarSync might not be needed for
-people who always works at one place from one computer if another backup function is avialable
SugarSync - The Best Backup Around
- Backs up selected folders from your hard drive (i.e. unlike Dropbox you can leave your files where they are - they don't need to be in a specific folder to sync).
- Allows for easy mobile access; awesome iPhone applications means my files are always just a click away.
- Runs in the background without me ever noticing.
- I wish I could more easily see what files are being synced as it happens; sometimes I am nervous that something is too large to sync or isn't done syncing before I close my computer.
- On a mac, it would be nice if the bird logo didn't constantly appear at the bottom of my screen and it ran truly incognito.
SugarSync - good technology with dishonest business practices
- Excellent transfer speed.
- Able to synchronize multiple disjoint folders.
- Excellent retention of deleted files. They can be restored by using their web interface.
- SugarSync has dishonest business practices. They make it extremely difficult for an exiting customer to cancel their account; this leads to yearly charges for unused services (similar to the old ColumbiaHouse practices).
- The prices for their product is high.
- Good for 5 or so employees that need to share a small amount of files
- Keeps files synced
- collaboration
- How can we sync more files?
- Easier interface for end users
- Decrease resources
The best way for business collaboration and code syncing.
- Seamless syncing
- Backup of critical data
- Easy Colaboration
- A free version, 30 days is sometimes not long enough to see if it is suited for a project or business.