Sugester

Sugester is a business management software that offers a range of features, including CRM, live chat, helpdesk, project and task management, knowledge base, better email, feedback, VoIP, and time management. According to the vendor, Sugester is suitable for businesses of all sizes and caters to customer service representatives, sales and marketing professionals, project managers, IT professionals, and support teams across various industries.

Unified inbox: According to the vendor, Sugester allows users to consolidate all emails, phone calls, and other messages into one place for easy management and organization, aiming to prevent chaos and ensure no communication is missed.

Task management: The vendor claims that Sugester provides tools for creating tasks, assigning them to team members, and grouping them into projects. Users can track task progress and ensure everyone knows what needs to be done.

Activity tracking: Sugester allows users to log all activities in real-time, providing visibility and transparency into team activities and progress, according to the vendor.

Timesheets and work tracking: The vendor states that Sugester simplifies the collection of project information and the generation of readable timesheets and invoices, aiming to simplify progress reporting and customer invoicing.

Time tracking and analytics: According to the vendor, Sugester allows users to track and analyze time allocation to identify bottlenecks and improve efficiency and productivity.

Canned responses: Sugester enables users to aggregate frequently used content and easily reuse it in customer interactions, aiming to save time and eliminate repetitive typing, according to the vendor.

Response rating: The vendor claims that Sugester collects automated feedback from customers on interactions with the team, with the goal of ensuring customer satisfaction and improving service quality.

Live Chat: According to the vendor, Sugester provides an embeddable chat widget for convenient customer engagement, allowing for real-time communication and lead collection.

Helpdesk: Sugester offers a comprehensive helpdesk solution for efficient customer support, including ticket management, knowledge base, and chat integration, according to the vendor.

Knowledge base: According to the vendor, Sugester provides a centralized repository for product information and customer support, with user-friendly and SEO-friendly content organization and customer interaction capabilities.