Suggestar

Suggestar is a mobile feedback platform designed to simplify the process of collecting customer feedback for businesses. According to the vendor, it caters to businesses of all sizes, including small, medium, and large enterprises. Professionals and industries such as restaurants, retail stores, franchises, hospitality, and service-based businesses can benefit from the convenience and insights offered by Suggestar.

Key Features

Quick and simple feedback experience: According to the vendor, Suggestar offers a feedback experience designed specifically for smartphones, aiming to eliminate barriers to entry and encourage customers to provide their input without any hassle.

Robust and clear reporting dashboard: Suggestar provides a reporting dashboard that, as claimed by the vendor, allows businesses to dive into their feedback data in real-time. The comprehensive reports are said to enable businesses to analyze the data that truly matters, filter and export data to their preferred format, and track the performance of each location.

Survey design: According to the vendor, Suggestar allows businesses to create customized surveys by adding their own questions. Various question types are available, and users can choose the order of the questions or randomize them on the fly. The goal, as stated by the vendor, is to create a quick, simple, and easy-to-use survey experience that encourages a high number of responses.

Suggestar question: According to the vendor, the most important question businesses can ask their customers is whether they would suggest their business to others. Suggestar includes this key question in their surveys, allowing customers to answer "No, Maybe, or Sure." The platform calculates a "Suggestar score" based on the responses, providing businesses with what the vendor claims to be clear insights.

Share survey: Suggestar enables businesses to quickly collect responses by promoting their survey link at their physical locations or online. QR codes and printable posters are available to facilitate the sharing of the survey link. Unique survey links can be generated for businesses with multiple locations, allowing for performance comparison, according to the vendor.

Multiple locations: According to the vendor, Suggestar is designed to accommodate businesses with multiple locations. It allows for the analysis of results for each individual location and real-time comparison of their performance. Multiple users can be set up with different permissions to access all or part of the data, allowing for customized access and rules.

Keyword analysis: According to the vendor, Suggestar offers keyword analysis to extract main topics from suggestions and present them in an easy-to-understand display. This feature, as claimed by the vendor, helps businesses identify recurring themes and areas for improvement.

Live dashboard display: Suggestar's live dashboard, as stated by the vendor, shows suggestions and updates the Suggestar score in real-time. This, according to the vendor, creates a more connected experience for staff and customers, allowing businesses to address feedback promptly.

Guest recovery tools: According to the vendor, Suggestar provides guest recovery tools to help businesses manage the process of addressing customer feedback and closing the feedback loop effectively. This feature, as claimed by the vendor, ensures that businesses can turn negative experiences into positive ones.

Multilingual surveys: According to the vendor, Suggestar supports multiple languages, allowing guests to comfortably voice their opinions in their preferred language. This feature, as claimed by the vendor, enhances inclusivity and ensures that language barriers do not hinder feedback collection.