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What is Support.cc by 500apps?
Support.cc by 500apps is a helpdesk ticketing system that provides support for your customers. The tools are designed to improve customer satisfaction and to help you deal with issues from any channel: phone, email, text message, or social media like…
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Get StartedPricing
All-in-One Suite
$14.99
On Premise
per month per user
Entry-level set up fee?
- $14.99 per month per userOptional
For the latest information on pricing, visithttps://support.cc/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Support.cc by 500apps?
Support.cc by 500apps is a helpdesk ticketing system that provides support for your customers. The tools are designed to improve customer satisfaction and to help you deal with issues from any channel: phone, email, text message, or social media like Facebook or Twitter.
Support.cc provides a wide range of services and solutions to satisfy the needs of its customers, including help desk software, live chat, and knowledge base management. A centralized ticketing system keeps track of and manages all customer support requests received via email, chat, social media, and phone calls.
Key features:
Support.cc provides a wide range of services and solutions to satisfy the needs of its customers, including help desk software, live chat, and knowledge base management. A centralized ticketing system keeps track of and manages all customer support requests received via email, chat, social media, and phone calls.
Key features:
- Ticket Management
- Knowledge Base
- Helpdesk Automation
- Advanced Reports
Support.cc by 500apps Features
Incident and problem management Features
- Supported: Organize and prioritize service tickets
- Supported: Expert directory
- Supported: Subscription-based notifications
- Supported: ITSM collaboration and documentation
- Supported: Ticket creation and submission
- Supported: Ticket response
- Supported: Automated responses
- Supported: Attachments/Screencasts
- Supported: SLA management
Self Help Community Features
- Supported: Forums
- Supported: External knowledge base
- Supported: Internal knowledge base
- Supported: Q and A
- Supported: Surveys/polls
Multi-Channel Help Features
- Supported: Customer portal
- Supported: Live help chat
- Supported: Phone support
- Supported: IVR
- Supported: Call scripting
- Supported: Social integration
- Supported: Email support
Support.cc by 500apps Screenshots
Support.cc by 500apps Integrations
- Amazon Simple Email Service (SES)
- Brevo
- Gmail
- SendGrid
- Mailjet
- SMTP
- NinjaChat
Support.cc by 500apps Competitors
Support.cc by 500apps Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
| Supported Languages | English, Portuguese, Italian, French, Dutch |
