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Survey Galaxy has been praised by users for its essential role in collecting customer feedback and improving software source code. With …
Starting at $30 per month
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Basic
$30
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Tech Details
What is Survey Galaxy?
Survey Galaxy Features
- Supported: Question Branching
- Supported: Customizable Templates
Survey Galaxy Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Web-Based |
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Survey Galaxy has been praised by users for its essential role in collecting customer feedback and improving software source code. With its easy and quick survey creation using templates, the software has proven to be efficient in creating satisfaction surveys and gathering honest feedback from customers. This has enabled users to save time and make informed decisions based on valuable insights. The data and survey reporting tools offered by Survey Galaxy have also received high praise for their efficiency and effectiveness, making it a top choice for building and deploying online surveys. Users have found that the program's features, such as subscriptions and analytics, help them keep their analysis in order and maintain a stable record of positive and negative responses.
Additionally, Survey Galaxy has been used in various contexts beyond customer feedback. Users have successfully administered anonymous surveys to company departments and prospective candidates, providing a paperless and easily accessible mode of data collection. It has also been utilized for evaluation purposes, enabling users to create surveys for co-workers and students in a user-friendly manner. Furthermore, Survey Galaxy has been used to gather opinions from team members who are not present at work, facilitating effective communication and enabling remote collaboration. Moreover, the software has been highly regarded as a tool for obtaining event feedback from vendors and attendees, offering detailed replies and better insights into different aspects of the events.
In terms of affordability, Survey Galaxy stands out as a powerful alternative to other similar apps like SurveyMonkey and Qualtrics while offering more reasonable pricing options. Users have found it to be better than other apps they have used, with respondents finding it easy to use and respond to. Furthermore, the distribution of surveys can be customized based on specific countries or wider audiences, depending on the user's subscription level. Lastly, the responsive and helpful customer support provided by Survey Galaxy has garnered positive reviews, providing assistance in resolving questions and offering detailed information about the benefits of each membership level. Overall, Survey Galaxy offers a range of use cases that cater to the diverse needs of users, from customer feedback collection to event evaluation and team collaboration.
Efficient Survey Creation: Many users have found Survey Galaxy perfect for creating forms and surveys, praising its attractive and efficient templates that aid in the development of research.
User-Friendly Interface: The graphical interface of Survey Galaxy has been highly praised by reviewers for its simplicity and ease of use, allowing them to easily navigate through the software without any crashes or complications.
Affordable Alternative: Users appreciate that Survey Galaxy offers similar features to popular survey tools like Qualtrics and SurveyMonkey but at a more reasonable price. This makes it a preferred option for conducting market research and other types of research while staying within budget constraints.
Software crashes: Some users have experienced frequent crashes with the software, although they acknowledge that some updates have helped reduce the problem.
Poor tech support: Several users have mentioned that the tech support provided by the company could be improved, as it often fails to provide satisfactory answers to their questions.
Unattractive and user-unfriendly interface: Many reviewers found the initial impression of the software negative due to its unprofessional-looking website and outdated dashboard. They suggest that a redesign is needed to make it more visually appealing and user-friendly.
Users have consistently recommended the following improvements for Survey Galaxy's interface, website, and dashboards. These recommendations include:
Update the interface: Users have suggested that Survey Galaxy's interface needs to be modernized and made more user-friendly. They feel that the current design is outdated and lacks intuitive navigation. Updating the interface would enhance the overall user experience and make it easier for customers to create and manage surveys.
Improve the website: Many users have expressed the need for Survey Galaxy to improve its website. They find the current website to be cluttered and confusing, making it difficult to find relevant information or access necessary features. Users recommend simplifying the layout, streamlining navigation, and providing clearer instructions and documentation.
Enhance the dashboards: Several reviewers have pointed out that Survey Galaxy's dashboards are in need of improvement. They believe that the current dashboards lack customization options, making it challenging to analyze survey data effectively. Users recommend adding more flexibility in data visualization, allowing for personalized reporting, and providing advanced analytics features to gain deeper insights.
Implementing these recommendations would address users' concerns about Survey Galaxy's antiquated interface, website, and dashboards, ultimately resulting in a more user-friendly and efficient survey platform.