Surveyapp

Surveyapp is a software tool designed to help businesses collect feedback and insights from their employees and customers. It is suitable for companies of all sizes, from small businesses to large enterprises. According to the vendor, professionals in various industries, including human resources, retail, fast food restaurants, travel and tourism, and more, can use Surveyapp to gather valuable feedback and drive growth and improvement within their organizations.

Key Features

Offline tablet survey app: Surveyapp allows users to gather instant feedback using a tablet or dedicated terminal, even without an internet connection. This feature provides flexibility for data collection in various scenarios such as capturing customer feedback, gathering leads at an expo stand, conducting on-street market research, or performing on-site audits.

Collect usable feedback via email: Users can send customized email surveys to customers and employees to gather feedback. Surveyapp enables tracking of experience metrics such as NPS, eNPS, CSAT, or Customer Effort Score. The option to embed questions directly in the email helps to encourage higher response rates.

SurveyKiosk - fully managed solution: Surveyapp offers a fully managed and scalable feedback solution that allows users to capture real-time feedback at different touchpoints. This feature helps businesses understand customer and employee satisfaction levels and identify the underlying reasons for satisfaction or dissatisfaction.

Online conversational surveys: Surveyapp enables users to collect feedback online using links, QR codes, email signatures, and social media. The integration of surveys into websites is seamless and does not disrupt the browsing or shopping experience. The conversational style of surveys aims to encourage higher engagement and response rates.

Smiley survey buttons: Users can install compact smiley buttons in high-traffic areas to capture instant feedback. These buttons are easy to install and have a long battery life, allowing for a large number of responses. The rating scales and call-to-action options are customizable to suit different needs.

Real-time feedback: Surveyapp provides users with real-time feedback and alerts through app push notifications, SMS, and email. This feature keeps users informed about important insights and enables collaboration with the team to address urgent issues. The Manager App and case management system allow for prompt response to feedback.

Automated survey data analysis and reporting: Surveyapp offers automated analysis of survey data, providing users with detailed statistical and text analysis to spot patterns. The real-time analytics suite allows for visualization and tracking of performance over time, enabling businesses to measure and understand feedback for driving growth and innovation.

Customer Experience Management Software: Surveyapp helps businesses listen to customer feedback and address customer experience issues to turn customers into brand promoters. The software provides powerful intelligence and analytics for continuous tracking of customer experience. It enables businesses to implement meaningful interventions to generate business value and improve overall performance.

Employee Experience Management Software: Surveyapp allows businesses to gather continuous feedback from employees to drive change and innovation. It aims to improve employee engagement, productivity, and retention, fostering a positive work environment. The software helps businesses nurture talent and create a motivated workforce.