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Users have found that the software is incredibly helpful for data analysis, providing accurate results that have proven to be invaluable …
Starting at $124 per month 250 responses and 5000 emails per month
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What is SurveySensum?
SurveySensum is a customer feedback platform used to gather and analyze customer feedback and take strategic actions. It facilitates businesses to gather and act on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc. SurveySensum is a CX service…
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Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.surveysensum.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $124 per month 250 responses and 5000 emails per month
Product Demos
Getting Started with SurveySensum
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is SurveySensum?
SurveySensum is a customer feedback platform used to gather and analyze customer feedback and take strategic actions. It facilitates businesses to gather and act on their feedback across industries like B2B, SaaS, Telecom, NBFC, etc.
SurveySensum is a CX service that comes with seasoned CX professionals who provide end-to-end guidance and support. They provide guidance through the process of survey creation to detailed analysis to extracting valuable action plans and closing the feedback loop in real-time.
SurveySensum Features
Survey Format & Appearance Features
- Supported: Online surveys
- Supported: Phone surveys
- Supported: Survey templates
- Supported: Survey library
- Supported: Themes
- Supported: Custom logo/branding
- Supported: Single page survey
- Supported: Responsive design
Survey Content Features
- Supported: Multimedia content
- Supported: Changes to live survey
- Supported: Question design help
- Supported: Multiple question types
- Supported: Matrix questions
- Supported: Translation/multi-lingual
Survey Logic Features
- Supported: Survey logic flexibility
- Supported: Response requirement/validation
- Supported: Skip logic
- Supported: Conditional questions
- Supported: Question branching
- Supported: Piping logic
- Supported: Randomization
Survey Reporting & Analytics Features
- Supported: Response tracking
- Supported: Data export
- Supported: Real-time results
- Supported: Standard reports
- Supported: Custom reports
- Supported: Visualizations
- Supported: Analytics
Survey Integrations Features
- Supported: CRM Integration
Survey Automation Features
- Supported: Notifications and alerts
- Supported: Calendar/scheduling
- Supported: Follow-up emails
Survey Distribution Features
- Supported: In-tool invites
- Supported: Email distribution
- Supported: Cross-channel distribution
- Supported: Custom survey URLs
- Supported: Embeddable surveys
- Supported: 360 Degree feedback
- Supported: Anonymous responses
- Supported: Unlimited questions per survey
Survey Administration & Security Features
- Supported: Multiple users
- Supported: Compliance
Additional Features
- Supported: Net Promoter Score
- Supported: Customer Effort Score
- Supported: Customer Satisfaction Score
- Supported: Text Analysis
- Supported: Sentiment Analysis
SurveySensum Screenshots
SurveySensum Video
Surveysensum is a platform that facilitates businesses to collect feedback with surveys and conversation analysis, to gather insights. It helps deliver an omnichannel experience on social media, chats, emails, and emails and enhance customer experience.
SurveySensum Integrations
SurveySensum Competitors
SurveySensum Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Comparisons
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users have found that the software is incredibly helpful for data analysis, providing accurate results that have proven to be invaluable in decision-making processes. With its digital mode, the software ensures the protection of sensitive data, giving users peace of mind. One of the standout features of the software is its ability to improve motivation within teams. By automating tasks and analyzing survey responses, the software helps in solving everyday customer experience problems, leading to improved customer satisfaction and loyalty. Additionally, the software assists in identifying gaps and prioritizing improvements, which has resulted in increased customer retention and referrals. Users have experienced faster processes and calculations with the software, making it a valuable tool in the digital world. Furthermore, the software allows for easier access and analysis of surveys all in one place, saving time and effort. Overall, customers appreciate how the software's features help understand their needs and desires while reducing costs and improving customer journeys.